40
Problem
Possible cause
What to do
Forgotten channel
lock code
Re-install channels to
cancel channel lock
Forgotten menu
lock code
Contact help line
The remote con-
trol will not oper-
ate your STB
(1) The batteries in your
remote control need
replacing
(2) There is an ob-
struction blocking the
signal path between
the remote control and
the box.
(1) Replace the batteries
(2) Check that there is
nothing in the way of the
path between the remote
control and the receiver
After moving the
STB to another
room you fi nd you
are no longer able
to receive digital
reception
The aerial feed former
new point may come
through a distribution
system which may
reduce the digital signal
now received by the
box.
Try a direct feed from the
antenna
“HD TV is not
available” appears
The current Channel is
not an SD channel but
is an HD channel which
cannot be decoded.
Change to an SD channel.
Delete the HD channel
from the channel list - see
Channel Organiser menu
on page 21.
“USB storage
speed is low.
TIME SHIFT any-
way?” appears
Your storage drive has
a low read/write speed
which is not suitable for
Time shift or recording.
Connect a storage drive
with compaitible read/write
speed. See Recording
TV Programs - page 16
on how to check for a
compatible storage drive.
