Uniden VG-100, Owner'S Manual

Page 1: ...1 VG 100 VoIP Gateway Owner s Manual...

Page 2: ...5 Making and Receiving Calls 29 Setting Up Skype Speed Dial 30 Switching Between VoIP and Regular Calls 32 Conference Call Between VoIP and Regular Calls 32 3 Way Calling 33 Call Forward Settings 34 I...

Page 3: ...when I pick up the handset connected to the VG 100 52 Skype VoIP does not appear to be responding to incoming calls 52 Cannot hear the Skype call in telephone handset 52 Call Forwarding is not workin...

Page 4: ...Make and receive Skype calls using your standard telephone Forward Skype calls to your mobile phone Make Skype calls from your mobile phone even when you are away from your computer Switch between a...

Page 5: ...PC specifications for optimal performance are in bold Pentium 400MHz or equivalent Pentium 1GHz or higher Windows 2000 or XP Available USB port 1 0 1 1 or 2 0 Skype version 1 1 or higher www skype co...

Page 6: ...be connected to a USB port on your computer or to an AC Powered USB hub The VG 100 MUST not be connected to a bus powered USB hub PHONE Jack Connect a standard telephone handset to the VG 100 phone j...

Page 7: ...is optional and only required for the forwarding features Use your VG 100 to make and receive Skype calls The detailed instructions follow If Skype is not already installed on your computer visit http...

Page 8: ...e ADSL Router CD into your CD ROM drive The CD should auto start displaying the following window If it does not start click on Start Run and type in CD autorun exe where CD is the drive letter of your...

Page 9: ...9 Step 3 Check the I have read and agree to the terms and conditions as stated above checkbox and then click Agree Step 4 Please Plug In your Personal VoIP Adaptor and then click OK...

Page 10: ...he other end of the USB cable must be connected to a USB port on your computer or to an AC Powered USB hub Step 6 Check the option Install the software automatically Recommended and then click Next Th...

Page 11: ...11 Step 7 Please wait while the wizard installs the software Step 8 The wizard has finished installing the software and then click Finish...

Page 12: ...12 Step 9 Check the option Install the software automatically Recommended and then click Next Step 10 Click Continue Anyway...

Page 13: ...13 Step 11 Please wait while the wizard installs the software Step 12 Check the option Allow this program to use Skype and then click OK...

Page 14: ...a new telephone icon circled in red below in your system tray as shown below The telephone icon indicates that the VG 100 software is installed and running and that you can start making calls via Sky...

Page 15: ...the ADSL Router CD into your CD ROM drive The CD should auto start displaying the following window If it does not start click on Start Run and type in CD autorun exe where CD is the drive letter of yo...

Page 16: ...16 Step 3 Check the I have read and agree to the terms and conditions as stated above checkbox and then click Agree Step 4 Please Plug In your Personal VoIP Adaptor and then click OK...

Page 17: ...he USB cable to the VG 100 USB port The other end of the USB cable must be connected to a USB port on your computer or to an AC Powered USB hub Step 6 Click Next The VG 100 MUST not be connected to a...

Page 18: ...18 Step 7 Check the option Search for a suitable driver for my device recommended and then click Next Step 8 Check the option CD ROM drivers and then click Next...

Page 19: ...19 Step 9 Click Next Step 10 Click Finish...

Page 20: ...20 Step 11 Click Next Step 12 Check the option Search for a suitable driver for my device recommended and then click Next...

Page 21: ...21 Step 13 Check the option CD ROM drivers and then click Next Step 14 Click Next...

Page 22: ...22 Step 15 Click Yes Step 16 Check the option Allow this program to use Skype and then click OK...

Page 23: ...nish Step 18 You must restart your computer before the new settings will take effect and then click Yes Step 19 Connect a standard telephone handset to the VG 100 phone jack using a telephone cable St...

Page 24: ...below Red If the VG 100 agent is running and the VG 100 is removed then the telephone will be red as shown below During an incoming or outgoing Skype call the telephone handset will jiggle as shown b...

Page 25: ...123 If you send callme in a chat with echo123 the echo123 service will call you and let you leave a message which will be played back to you This will help you verify that the VG 100 VG 100 driver and...

Page 26: ...26 Step 2 Enter echo123 Call Echo Sound Test Service and then click Search Step 3 Click Add Selected Contact...

Page 27: ...27 Step 4 Click OK and then click Close...

Page 28: ...he telephone handset are all connected and installed properly If your voice is fine that means this device is working perfect Now you can try to call your friend by SKYPE Due to the limitation of band...

Page 29: ...pports Caller ID then the Skype username will be displayed on the handset s screen where the standard caller ID information is displayed To answer the call just pick up the handset and speak as you no...

Page 30: ...peed dials in Skype This is required in order to use a VG 100 connected handset to dial to a Skype contact It is not required for making SkypeOut calls using a VG 100 connected handset Step 1 Right cl...

Page 31: ...Step 2 Enter the desired speed dial number e g 99 as shown below and press the OK button Step 3 You will now see an indication that the Skype contact has a speed dial associated with them as shown bel...

Page 32: ...ress 2 to conference the calls together see next section While on a regular phone call if you receive a Skype call you can see the Skype username on your telephone if it has alphanumeric CLID display...

Page 33: ...h a PSTN call Similarly during an active PSTN call the user may press 1 to put current PSTN call on hold and get a VoIP dial tone to establish a Skype call You may then Press 1 to switch between activ...

Page 34: ...your mobile phone It can also forward incoming telephone calls to a Skype or SkypeOut call Right click on the Skype Agent green telephone in the Windows System Tray and select configure as shown below...

Page 35: ...35 Press the Call handling tab to see the Call handling parameters as shown below There are two kinds of Call handling Settings Incoming Internet calls Incoming PSTN calls...

Page 36: ...t an outside line i e 9 In this case you would enter 9 16175551212 You may need to experiment with the number of commas to enter This is related to the time it takes the PBX to provide a dial tone aft...

Page 37: ...lowing popup If the computer goes to sleep then toll bypass will not work To turn this feature off If the computer goes to sleep then toll bypass will not work To turn this feature off uncheck the Dis...

Page 38: ...Skype User without the key as shown above or enter the SkypeOut number e g 0016175551212 change the Incoming PSTN calls settings First check the Call forward checkbox and then select the number of rin...

Page 39: ...lowing popup If the computer goes to sleep then toll bypass will not work To turn this feature off If the computer goes to sleep then toll bypass will not work To turn this feature off uncheck the Dis...

Page 40: ...VG 100 TAM can be used in conjunction with or independent of any VoIP voicemail service you may be subscribed to When you access the VG 100 TAM you will be able to access the VoIP service voicemail i...

Page 41: ...IP service provider Voicemail The IVR system can be accessed from the local telephone handset connected to VG 100 as well as via calling in remotely explained in the Remote Administrative Access secti...

Page 42: ...nnect with goodbye message Remote IVR Access In order to access the IVR remotely the Answering Machine OR Call forward option AND Enable administrative mode option must be set for the network Internet...

Page 43: ...ther network This is referred to as toll bypass For example you can call in on the VoIP network and make a PSTN call or you can call in on the PSTN line and make a VoIP call In order to make a call si...

Page 44: ...At the end of each message a trailing beep is played 8 At the end of the last messages a trailing beep beep beep is played 9 During the playing of current message and within 5 seconds following the en...

Page 45: ...witching between a Skype call and a regular call call waiting and conference calling by running the VG 100 configuration Right click on the VG 100 agent and select Configure as shown below You will se...

Page 46: ...dial number when making a VoIP call Example Press to get a VoIP dial tone speed dial number for example 77 to make a VoIP call Call Waiting Sequence 1 Press these keys during a call to switch between...

Page 47: ...Ping Number 1 telephone number Check for and listen to Skype voicemail Repeat current message press 1 key Delete current message move to next press 2 key Keep current message move to next press 3 key...

Page 48: ...a New Version When you install a new version of VG 100 software at the end you will see a slightly different Skype warning message as shown below Select Allow this program to use Skype and press OK a...

Page 49: ...49 Uninstall Step 1 Click Start All Programs Uniden VG 100 VoIP Gateway Uninstall Step 2 Click Yes...

Page 50: ...lick on the VG 100Agent green telephone in the system tray and select About You will see the VG 100Agent About screen below Common Fix If VG 100 was working OK and suddenly stops working properly e g...

Page 51: ...perate properly VG 100 does not appear to be responding to incoming calls There are several reasons why VG 100 may not function VG 100 may not work properly with some 4 wire multi line phones Make sur...

Page 52: ...in the Windows System Tray Make sure the handset is connected to the phone jack on the VG 100 and not the line jack If the Skype application was terminated for any reason while the VG 100 agent was ru...

Page 53: ...53 and then select Sound Devices as shown below...

Page 54: ...that a telephone cable is plugged into the VG 100 jack and to the wall phone plug Make sure call forwarding is configured properly in the VG 100 Agent Configure Call forwarding tab Try to dial the tel...

Page 55: ...rom working Skype Username does not display on telephone handset Make sure that your telephone has support for Caller ID name number display Note that some phones display numbers only and some phones...

Page 56: ...urs after booting the system Bluetooth virtual audio device renames VG 100 virtual audio device in few locations of the operating system It renames VG 100 virtual audio device in sound and audio devic...

Page 57: ...ng pin WrongPin Exit IVR Disconnect Thank you the call will disconnect GoodBye Configured to call forward Configured to Answering 1 End 1 1 End End Correct PIN 2 End 1 Wrong PIN Wrong PIN more Than ma...

Page 58: ...en deleted VMDelNot 1 4 2 1 2 3 4 5 Local Handset Access VMSoftPhone To access the VoIP network voice mail please 3 Exit IVR soft phone VM 6 To listen to the locally recorded voice messages please pre...

Page 59: ...are no more messages NoMoreMsg When no more End 3 6 3 Incoming PSTN 6 Incoming VoIP To record a greeting message please press 1 AMRecGM AMListenGM To listen to the current greeting message please pres...

Page 60: ...rranty E Used in conjunction with any equipment or parts or as part of a system not manufactured by Uniden PARTS COVERED This warranty covers for one 1 year the VG 100 unit All accessories cables etc...