I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l
58
Telephone Answering Machine Extension
An extension set as an answering machine does not ring on internal code calls or general calls. Also, a
call answered at an answering machine extension may be picked up from another extension by
calling the TAM extensions, then dialling 2 at busy tone.
The system also provides DTMF signalling for connecting advanced voicemail systems. This allows
intelligent routing of calls to the correct extension mailbox.
Each user must enable a divert mode to the answering machine extension (see page 10). When the
answering machine receives a call diverted from another extension, the system will send the DTMF
digit ‘8’ followed by the extension number when the call is answered. The voicemail unit should be
programmed to recognise this sequence to divert to the correct mailbox.
When a call has been diverted to the answering machine extension, the system will give the extension
a broken dial tone to indicate a message is waiting. In addition the system Terminal message key
LED will flash. The dial tone and LED will only return to normal when the extension has returned a
call to the answering machine extension to retrieve the message.
If the answering machine extension picks up a general call then the system will send the codes ‘813’
for the master extension mailbox, 12 on 206 system or 13 on 208/212 system.
Default
No extension is set as an answering machine.
Set TAM extension
SYSTEM SETTINGS
Miscellaneous
Set TAM
Clear TAM extension
SYSTEM SETTINGS
Miscellaneous
Clear TAM
Voice Message Programming
Note: a fax / voice option card is required for this service.
Default
There are no voice messages recorded by default.
Voice Message Application
Maximum Duration (sec.)
Call diversion
10
Auto-answer message 1 or Courtesy daytime message
20
Auto-answer message 2 or Courtesy nighttime message
20
Alarm call message 1
15
Alarm call message 2
15
Alarm confirmation message
8
Record a voice message at master extension
Lift the handset, enter the code, speak, and then hang up quietly.
Play back a system message from master extension
PIN
ext
PIN
PIN
message
Key
message =
1 for call diversion msg.
2 for auto-answer msg. 1
3 for auto-answer msg.2
4 for alarm call msg. 1
5 for alarm call msg. 2.
6 for alarm confirmation
message
message
