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Unify OpenScape IP 35G SIP, User Manual


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Contents

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   38
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call control (2nd alert). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
During dialling  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Making calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
On-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Immediate dialling  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dialling using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Redial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Ending a consultation call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Putting on hold and retrieving successively or simultaneously  . . . . . . . . . . . . . . . . . . . . . . . 50
Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Callback  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Calling back missed calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   56

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Saving destination phone numbers for call forwarding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Copy and insert destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Assign a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Activate/deactivate call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . . 61

Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Forwarding menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Saving destination phone numbers for call forwarding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Preconfiguring or changing destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Assigning a destination phone number to a call type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

List of available functions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Access the programming mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Select key to be programmed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Programming enhanced functions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   71

Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring a fixed forwarding key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring a variable call forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Summary of Contents for OpenScape IP 35G SIP

Page 1: ...OpenScape Desk Phone IP 35G SIP OpenScape Desk Phone IP 35G Eco SIP OpenScape Voice User Guide A31003 D3530 U106 2 7619...

Page 2: ...scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provid...

Page 3: ...s should be disposed of separately from the mu nicipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of...

Page 4: ...to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Software...

Page 5: ...line phones only 16 Keypad 18 Display 20 Idle mode 20 Context dependent displays 22 Messages 24 Messages 24 Calls 24 Additional notes on call lists 25 Program Service menu 26 User settings 27 Control...

Page 6: ...for call forwarding 58 Copy and insert destination phone numbers 59 Assign a destination phone number for call forwarding 60 Activate deactivate call forwarding 60 Defining the ring duration before c...

Page 7: ...98 Dialling a phone number from a list 98 Using autodial delay 100 Conference 103 Local conference 103 System based conference 106 Phonebooks and call lists 108 Personal directory 108 Creating a new...

Page 8: ...disabling DND 133 Enabling disabling DND via the idle menu 133 To allow Do Not Disturb DND 134 Security 135 User password 135 Phone locking 138 Mobility 140 Mobility scenarios 140 Logging on and off...

Page 9: ...ut of hours calls 162 Code table for OpenScape Voice functions 163 Impact Levels 164 Answering a call with a lower Impact Level 164 Answering a call 164 Answering forwarded calls 164 Answering a secon...

Page 10: ...ltation during call recording 192 Second call during call recording 192 Call recording while alternating 193 Your call is paused and reconnected during the recording 193 Setting up a conference during...

Page 11: ...cape Desk Phone IP 35G 35G Eco phone These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network These instruc...

Page 12: ...mmunications platform can be obtained from your service technician Please have this information ready when you contact our service department regarding faults or problems with the product Speakerphone...

Page 13: ...to know your OpenScape Desk Phone IP 35G 35G Eco The following sections describe the most frequently used operating elements and the displays on your OpenScape Desk Phone IP 35G 35G Eco The user inter...

Page 14: ...e speaker headset volume Mute Turns on off the microphone during conversations This feature is used to prevent the listening party from hearing what is being said at the calling party s location or to...

Page 15: ...ch key can be programmed with an other function Page 69 The status of a function is shown by the LED on the corresponding function key Key Function when key is pressed l In lists and menus One level b...

Page 16: ...r primary line which is configured on another telephone in the line trunk group simul taneously functions as the secondary line on that telephone Phantom line Phantom lines are not used as primary lin...

Page 17: ...indicating that this line is busy is displayed on all other telephones Page 17 Direct call line A line with a direct connection to another telephone You can see the status of the line from the LED LE...

Page 18: ...special characters mentioned To do this press the numerical keys repeatedly Example To enter the letter h press the number 4 key on the keypad twice When entering text all characters available for the...

Page 19: ...one using k key OK Applies changes and closes the editor Delete Deletes characters from right to left Cancel Discards changes and exits the editor Mode here key can also be used to switch 123 Digits...

Page 20: ...line or k Page 16 then the idle menu opens You can call up various functions here Entries may vary The idle menu may contain the following entries Redial Ringer off Do not disturb on Mobile logon Canc...

Page 21: ...e drawn to events in the second line Icon Explanation The ringtone is deactivated The phone lock is activated The Do not disturb function is activated A mobile user is logged on to the telephone Icon...

Page 22: ...text menu whose options you can select using the navigation keys or Page 16 The range of functions available is sit uation specific Icon Explanation You received new voice messages New entries have be...

Page 23: ...dant func tions Select the appropriate function and confirm this with k The menu with the functions closes automatically after you have executed an action To delete info only messages press the Naviga...

Page 24: ...alls is shown on the idle display Missed calls are not saved and displayed if the call journal is disabled Page 116 Call lists Each call list may contain up to 30 entries Once this limit is reached th...

Page 25: ...sed calls are not signalled if the call journal is disabled Page 116 If missed calls for this connection were answered by other subscribers these calls are not listed in the missed calls list Page 117...

Page 26: ...a function key for opening the phonebook Corporate If you have the option of using a corporate directory you can use this option to find subscribers Page 98 As a prerequisite for this your administrat...

Page 27: ...to leave the main menu or submenu Press and hold the key to access the option to leave the current menu level You exit the menu by pressing the Settings key and return to idle mode Page 20 Interruptin...

Page 28: ...b interface V View information on the phone Page 185 Diagnostic Information V Provides information on all the main settings for the telephone Can provide valuable help in sup port situations Page 196...

Page 29: ...rmed about the operation with a message on the display and prompted to allow monitoring If administrator has activated a function on your phone which continuously transmits operating data to a server...

Page 30: ...ch This means that you can also connect a PC with a Gigabit LAN connection to the LAN directly via the phone The telephone PC connection option must first be activated on the telephone by administrato...

Page 31: ...t up for your OpenScape Voice you can still make calls and use the functions of the failover system despite network faults for example If it happens that your telephone is no longer connected to OpenS...

Page 32: ...r key lights up or Speaker Press the key shown The key lights up The speakerphone function is activated if nec Vol or Vol Set the call volume If you have set a pattern melody Page 174 on your phone it...

Page 33: ...The key lights up The headset function is activated if nec Vol or Vol Set the call volume Answering calls automatically via the headset Prerequisite A key has been configured additionally by administr...

Page 34: ...number and the function is configured for you in OpenScape Voice A coworker s phone rings Select and confirm the option shown in the idle phone s context menu or Lift the handset or Speaker Press the...

Page 35: ...red for you in OpenScape Voice Select and confirm the option shown in the idle phone s context menu or Lift the handset or Speaker Press the key shown or Headset Press the key shown Select and confirm...

Page 36: ...wn Replace the handset Proceed with your call This is the procedure for country setting US For all other country settings the following procedure has to be done Speaker and Hold down the key and repla...

Page 37: ...u can let other people in the room join in on the call Let the other party know that you have turned on the loudspeaker Prerequisite You are conducting a call via the handset Activating Speaker Press...

Page 38: ...one or the hands free microphone Prerequisite You are conducting a call Deactivating the microphone Mute Press the key shown Activating the microphone Mute Press the lit key Ending a call Select and c...

Page 39: ...nu option but not by just lifting the handset A key is programmed for call pickup Open a pop up menu with the Call pickup key when a group call is waiting Telephone status Ring on group call Yes Ring...

Page 40: ...an also ring when idle A group call is waiting The Pick up key flashes The group call is not shown on the display Pick up Press the key shown The group call is now shown on the display with Pickup Cal...

Page 41: ...function is set by your administrator or Pick up Press the key with the Call pickup function or press it again if call answering was initiated via the key The speakerphone function is activated Ignori...

Page 42: ...es are waiting you will be shown a list with the new messages and the messages you have already listened to sorted by status The number of the re spective messages is indicated You can browse the list...

Page 43: ...ion from the first caller is displayed and you have the following op tions Accept Reject Deflect T The 2nd alert key flashes and you hear an alerting tone Display second caller T If you press the flas...

Page 44: ...ar an alerting tone and the 2nd alert key flashes T Press the flashing 2nd alert key Dialling is interrupted The caller s information is displayed and you have the following options Accept Reject Defl...

Page 45: ...you selected the option Busy When Dialling Page 102 you will not be interrupted by an incoming call In this case the caller hears the busy signal Dial Redial 1 l 1 Please note the information in rela...

Page 46: ...ialled First enter the number First enter the number The loudspeaker key illuminates when you enter the first digit j Enter the station number If nec Correct input using the navigation keys Page 16 Co...

Page 47: ...confirm the option shown Select and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm th...

Page 48: ...call is in progress The connection to the first party is on hold Prerequisite You are conducting a call You must have activated the call journal in order to use the call list This also applies for red...

Page 49: ...ing the consultation with an active headset Prerequisite A key has been configured additionally by administrator with the Auto Headset function AICS Zip tone Page 69 S Press the Auto Headset function...

Page 50: ...quisite You have a single line phone and are conducting a consultation call Page 48 or have accepted a second call Page 87 Hold Press the Hold key The key flashes The consultation or second call and t...

Page 51: ...ndset or if you are in speakerphone mode press the loudspeak er key The other two parties are now connected to one another Allowing call joining z You can also configure this setting via the WBM inter...

Page 52: ...llback requests You can delete scheduled callback requests if you no longer need to return a call for example at the end of the working day Prerequisite At least one callback was requested The phone i...

Page 53: ...callback Prerequisite The Reject function has been activated by administrator Select and confirm the option shown The callback request is deleted The caller s phone number is added to the missed calls...

Page 54: ...s Press the key shown Select and confirm the option shown Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Confirm the option shown Select and...

Page 55: ...er directly call lists Page 24 Missed calls are not saved and displayed if the call journal is disabled Page 116 Messages Press the key shown Select and confirm the option shown Select and confirm the...

Page 56: ...offers you three types of call forwarding Unconditional Destination phone number Busy Destination phone number No reply 1 s Destination phone number A phone number may already be assigned to each cal...

Page 57: ...o is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel Use last forwarding destination Se...

Page 58: ...firm the destination phone number or Edit favourites You can configure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned different forwardin...

Page 59: ...ee types of call forwarding are offered in the settings menu Unconditional Busy No reply 1 s 1 Copy Select and confirm type of forwarding here for instance Unconditional Select and confirm the option...

Page 60: ...vated and the new destination is displayed Settings Press the illuminated key to open the call display If Any Call was activated the forwarding destination is displayed with the forwarding icon and th...

Page 61: ...types of call forwarding are not dis played Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the No reply call for warding is activat...

Page 62: ...orwarding menu The Forwarding menu is opened either using the configured Variable call for warding key see Page 74 or via the user menu Page 79 and contains the three forwarding types Unconditional Bu...

Page 63: ...ed for Unconditional it is now automatically deac tivated or Activating forwarding to last destination The pop up menu opens The message Set forward on to is displayed with the last forwarding destina...

Page 64: ...ernal Internal Edit favourites Saving a destination phone number Select and confirm the forwarding type here for instance Unconditional Select and confirm the call type shown or Select and confirm the...

Page 65: ...mbers You can preconfigure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned to the different call types Select and confirm within three sec...

Page 66: ...re for instance Any Call Select and confirm the option shown 2 Paste to a call type of the same forwarding type Select and confirm the destination call type here for instance External Select and confi...

Page 67: ...lready configured for the relevant call type s Forward Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offere...

Page 68: ...own on the display for the forwarding types Busy and No reply Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated This c...

Page 69: ...ling 25 Headset 3 Repeat dialling 26 Do not disturb 4 CF unconditional 27 Group pickup 5 CF no reply 28 Repertory dial 6 CF busy 29 Feature toggle 7 CF unconditional any 30 Show phone screen 8 CF unco...

Page 70: ...he user menu You can also program keys via the user menu Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the User passwo...

Page 71: ...The key illuminates continuously Select and confirm the option shown to program the first level for instance Select and confirm the required function Select and confirm this option to enter a destinat...

Page 72: ...as signed the function until the programming prompt is displayed Confirm to begin programming The key illuminates continuously Select and confirm the option shown to program the first level for insta...

Page 73: ...bled by administrator and the Forwarding to internal external function activated call forwarding by type functionality will be available to you Forwarding in this case is dependent on the forwarding t...

Page 74: ...Forward key should be used ideally z You can also program keys via the WBM interface Page 198 Forward Press and hold the key shown until the programming prompt is displayed Confirm to begin programmi...

Page 75: ...call The prerequisite for this is that a second call is permitted Page 90 By default a second call is permitted T Press one of the three keys Forward Pick up or DND with the function Call Wait ing tog...

Page 76: ...nd confirm the user password Select and confirm the option shown to switch to the Reset user data menu Select the option shown Select and confirm the option shown to delete the content of all keys Sel...

Page 77: ...one number The call is deflected Permitting call deflection z You can also configure this setting via the WBM interface Page 198 Deflect must be authorised by administrator Settings Press the key show...

Page 78: ...an incoming call Prerequisite An incoming call is displayed or signalled Reject must be au thorised by administrator Select and confirm the option shown The caller hears a busy signal Entering a desti...

Page 79: ...he option shown Select and confirm the option shown Select and confirm the option shown Configuring forwarding Select and confirm the option shown For a description of the settings see chapter Standar...

Page 80: ...word Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and conf...

Page 81: ...keys On multi line telephones you can use the line keys to place ongoing calls on hold R Press the corresponding line key The line key LED starts flickering The call is now on hold Retrieving a held...

Page 82: ...appears on the display Select and confirm the option shown to resume the call in speakerphone mode or Select and confirm the option shown to disconnect the call Retrieve held call l Disconnect f If y...

Page 83: ...ect and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and con...

Page 84: ...the delay z You can also configure this setting via the WBM interface Page 198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and c...

Page 85: ...nfigure this setting via the WBM interface Page 198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Se...

Page 86: ...198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and con...

Page 87: ...d and first call successively Page 50 Consultation call from second call If the second call is your active call you can initiate a consultation call from it Prerequisite The administrator must have ap...

Page 88: ...an make a consultation call initiate a conference toggle between the consultation call and your call party transfer a call A third call would be rejected with the busy signal If you have disconnected...

Page 89: ...cond call is deflected to the destination specified You are reconnected with the first party Connecting parties Select and confirm the option shown The other two parties are now connected to one anoth...

Page 90: ...he option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Assu...

Page 91: ...e 198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and c...

Page 92: ...ond party to whom you want to transfer the call and confirm You can also select and call a subscriber here from a call list or from one of the two phonebooks Page 108 Transfer Press again the key show...

Page 93: ...display returns to idle following successful transfer Transfer via menu Select and confirm the option shown The call is placed on hold j Enter the phone number of the party to whom you want to transfe...

Page 94: ...m the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the optio...

Page 95: ...198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and co...

Page 96: ...nfigured CTI application can be found in the corresponding user guide z You can also configure this setting via the WBM interface Page 198 Prerequisite The option was programmed by your administrator...

Page 97: ...ure this setting via the WBM interface Page 198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select...

Page 98: ...he local phonebook Page 69 Select and confirm the required subscriber Confirm the option shown The phone number associated with the subscriber is dialled Detailed information on the local phonebook an...

Page 99: ...ect and confirm the appropriate list entry The phone number associated with the list entry is dialled If you have not al ready lifted the handset conduct the call now in speakerphone mode If the Voice...

Page 100: ...idle or if it was entered for a consultation call when the handset was off hook Speaker pressing the loudspeaker key This only works if the phone number was en tered when the phone was idle and the l...

Page 101: ...WBM interface Page 198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option s...

Page 102: ...the WBM interface Page 198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the opt...

Page 103: ...nnection you want to clear down or On the display select and confirm the second connection you want to clear down Select and confirm the option shown You are now involved in a one to one call with the...

Page 104: ...confirm the option shown in the menu Both connections are cleared down the conference is cleared down Allowing a local conference This option allows or blocks the Conference function z You can also co...

Page 105: ...he WBM interface Page 198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the optio...

Page 106: ...nce Conducting a consultation call Select and confirm the option shown in the Conference context menu If the party answers you can toggle between the party and the conference connect the consultation...

Page 107: ...erence on hold Select and confirm the option shown in the Conference context menu The conference is placed on hold and you can consult with someone in your office for instance Leaving a conference Sel...

Page 108: ...the local phonebook Select and confirm the option shown j Fill in the three fields Last name First name Number accordingly Select and confirm to save the phonebook entry Editing a contact z You can ed...

Page 109: ...rm the option shown Confirm the option shown or Select and confirm to cancel the process Deleting all contacts z You can delete contacts more conveniently via the WBM interface Page 198 Settings Press...

Page 110: ...nce K The first name found with the initial letter K is displayed after a short time If you are looking for a name that begins with Kr also enter the second letter in the search field The first name f...

Page 111: ...the configured Corporate key for the corporate directory Page 69 Select and confirm the option shown The following 11 search fields can be used Last name First name Business 1 Business 2 Mobile Priva...

Page 112: ...nd confirm the option shown You can now enter new search criteria for a search Defining a qualifier before a search Prior to a search you can select which qualifiers should also appear in the out put...

Page 113: ...available names with the corre sponding initial letter are listed after a predefined period of time or after confirm ing with the key You can restrict the output by entering the second or other lette...

Page 114: ...s condition you can now skip to the first corresponding entry by entering the initial letter of the last name Character Description Searches for the exact string before the special character You can e...

Page 115: ...caller first You can use the Navigator keys to browse through the list Select and confirm the appropriate list entry The phone number is dialled Delete all entries Messages Press the key shown Select...

Page 116: ...lect and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown Confirm the option shown to disable the call journal The message Call...

Page 117: ...and delete these calls specifically yourself Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the User password Select an...

Page 118: ...tings for your multi line phone Refer to the following sec tions for a detailed description of the individual components Introduction to multi line phones Page 12 Lines and line keys Page 16 Incoming...

Page 119: ...or press speakerphone key S Press the required line key j Enter the phone number or use redial for example The connection is set up Automatic trunk seizure Prerequisite Your administrator has configur...

Page 120: ...een dialled previously Confirm The connection is set up Forwarding calls for primary line The call forwarding can only be activated for the primary line Which call for wards are possible how they are...

Page 121: ...ou are conducting a call At the same time a call is incoming on another line Call on line 1 T Press the line key for line 2 The call on line 1 is placed on hold Conduct call on line 2 End call on line...

Page 122: ...conducting a call R Press the call line key T The LED line key flashes The LED line displays the hold status on all multi line phones to which the line is connected On phones connected to the line a u...

Page 123: ...number e g after a minute if no other number is dialled Entering a number for the hot and warm line function Specify which number should be dialled when the hot or warm line function is activated z Y...

Page 124: ...ss the line key a second time following the preview in order to connect The key of a secondary line illuminates it is busy You want to connect to the call R Press the illuminated line key A conference...

Page 125: ...s up and a connection is established Consultation with the DSS station Prerequisite You are conducting a call and administrator has configured the DSS key for consultation S Press the relevant DSS key...

Page 126: ...y You are connected with the other party Rejecting a call Prerequisite administrator must activate the reject option for DSS keys and auto answer must be deactivated Page 96 T Press the DSS key The ca...

Page 127: ...s S Press the relevant DSS key The call is deflected to the DSS station If the DSS station does not answer you can pick up the call by pressing the DSS key LED display on DSS keys DSS Key Explanation...

Page 128: ...efore a held call should be signalled on a line z You can also configure this setting via the WBM interface Page 198 Settings Press the key shown Select and confirm the option shown Select and confirm...

Page 129: ...nfirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line for example line 1 Selecting th...

Page 130: ...rther call rings on a secondary line You have programmed a key with the Preview function Page 69 Preview for a call Prerequisite Your administrator has deactivated the permanent preview func tion S Pr...

Page 131: ...ve microphone and the corresponding line key blinks or Z T The ringer melody set sounds briefly approx 3 seconds via the loudspeaker and the corresponding line key blinks or Z T You hear a short notif...

Page 132: ...on using the option in the idle menu Page 20 Select and confirm the option shown Reactivating the ringer Hold down the key in idle mode until the Ringer off icon disappears from the display The ringer...

Page 133: ...uncement Enabling disabling DND DND Press the DND key to activate the Do not disturb function DND Press the lit DND key once more to deactivate the Do not disturb function or Enabling disabling DND vi...

Page 134: ...Select and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and...

Page 135: ...nfirm Change password and change the password as described in this section If you repeatedly enter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a...

Page 136: ...ter a new password at least six characters and confirm text entry see Page 18 Select and confirm the option shown j Enter the new password again and confirm with OK Select and confirm the option shown...

Page 137: ...ros 000000 to deactivate the password Confirm entry at least 6 characters text entry see Page 18 Select and confirm the option shown j Enter six zeros 000000 to deactivate the password for text input...

Page 138: ...ect and confirm the option shown j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm th...

Page 139: ...you only know the administrator password You are prompt ed to enter the administrator password j User password or enter and confirm the administrator password The phone is unlocked if the password is...

Page 140: ...orced logon when the user is still logged on at that phone Page 143 Delayed logon at a remote phone with forced logon when the user is still logged on at that phone and the phone is busy Page 144 Tran...

Page 141: ...context menu Page 20 and confirm The Mobility logon dialog appears You are prompted to enter your mobility ID j Enter and confirm Mobility ID usually a telephone number You are prompted to enter the...

Page 142: ...t menu Select and confirm Page 20 the option shown in the idle display context menu Is displayed You briefly have the option to cancel the logoff otherwise the logoff process is launched In the graphi...

Page 143: ...busy Logon via a key If a program key is configured for Mobility S Press the Mobility program key or Logon via the context menu Select and confirm the option shown in the idle display context menu Pa...

Page 144: ...nu Page 20 You are prompted to enter your mobility ID j Enter and confirm Mobility ID usually a telephone number You are prompted to enter the password j Enter and confirm the user password The follow...

Page 145: ...because those linked to LEDs are used to display the function status as either on LED on or off LED off The LED indicates the status of the function on the server and can therefore change without any...

Page 146: ...et j Enter the code see the table of codes Page 163 to transmit the caller infor mation Z You hear a confirmation tone or an announcement Activating If your administrator activated caller ID transmiss...

Page 147: ...hone number of the party you want to contact Caller ID transmission is reactivated after this call Temporarily deactivating anonymous calling for the next call If your administrator suppressed caller...

Page 148: ...the party refuses to accept any calls with this number or the call is forwarded to an external phone number Contact your administrator for information on how your OpenScape Voice is con figured on sit...

Page 149: ...ler is notified that the called party rejects calls from this num ber If the caller s number is not in the selection list the call is to you as usual Lift the handset j Enter the code see the table of...

Page 150: ...ber from being transmitted In this case you are not informed that a call was rejected Lift the handset j Enter the code see the table of codes Page 163 Accepting You can also accept calls from parties...

Page 151: ...and managed by your administrator Lift the handset j Enter the code see the table of codes Page 163 followed by a number be tween 0 and 999 for the phone number you want to dial The number is automati...

Page 152: ...tributing calls to a group of tele phones If you want another member of the group to pick up an incoming call you can set your telephone to signal the busy status for your line to the other members of...

Page 153: ...a free line in the hunt group chain after it reaches this line Activating Lift the handset j Enter the code see the table of codes Page 163 Z Wait until you hear the confirmation tone Deactivating Unm...

Page 154: ...following infor mation Feature name Current status active inactive Number of numbers currently on the serial call list You are prompted to do one of the following Activate deactivate the feature only...

Page 155: ...e only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the parallel call list is still empty you a...

Page 156: ...owed by a line number see code table Page 163 You receive a confirmation tone The caller hears a waiting melody Replace the handset Tell your colleague that a call for him is parked and give him the l...

Page 157: ...call but so that Station B does not notice but so that you can still talk to Station A You can hear and talk to station A You can hear station B but cannot talk to him because he cannot hear you Stati...

Page 158: ...hear you You can hear station B but cannot talk to him because he cannot hear you Station A and B can hear and speak to each other Lift the handset j Enter the code for active silent monitoring and th...

Page 159: ...e same collective group as you and has like wise been assigned a member number The team member s phone has a loudspeaker One way Intercom and or a speakerphone function Two way Intercom Automatic answ...

Page 160: ...From your phone you can directly call any team member whose telephone has a speakerphone function The loudspeaker and microphone of the destination phone are switched on automatically Two way Interco...

Page 161: ...ternatively if you have disabled the call journal Page 116 Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval The last answered call The last misse...

Page 162: ...rs call function configured ringing when the office is closed you can pick up the call early from your phone You can also forward your phone to the phone with the out of hours call function before lea...

Page 163: ...0 Accepting anonymous calls Page 150 Using abbreviated dialling Page 151 Call tracing Page 151 Making a line busy on Page 152 Making a line busy off Page 152 End of hunt group chain on Page 153 End of...

Page 164: ...re not identified in any particular way Answering a call with a lower Impact Level Prerequisite The administrator has assigned separate call signals for calls with a lower Impact Level Answering a cal...

Page 165: ...tion shown1 The connection is set up A special icon and the advisory Lower IL are shown on the display Forwarding a call with a lower Impact Level If you are forwarding a partner with a lower IL to a...

Page 166: ...ference call At least one of the partners belongs to the lower IL zone The advisory Lower IL is dis played in the Conference line Reconnecting You have ended a consultation call for example by replaci...

Page 167: ...ting via the WBM interface z Page 198 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confi...

Page 168: ...own The time set is displayed j Enter and confirm the time Select and confirm the option shown Setting the date Settings Press the key shown Select and confirm the option shown Select and confirm the...

Page 169: ...ge 170 Enter the difference to be used for daylight saving time z You can also configure this setting via the WBM interface Page 198 Settings Press the key shown Select and confirm the option shown Se...

Page 170: ...own Daylight saving time must be manually set if a No is entered for Auto DST Page 168 Time display format z You can also configure this setting via the WBM interface Page 198 Settings Press the key s...

Page 171: ...t and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The format set i...

Page 172: ...rface Page 198 Example Handset Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the...

Page 173: ...shown Ringtone If your administrator has loaded suitable files to the phone you can select a re altone file in mid midi or wav format for the ringer tone If no individual au dio files are available th...

Page 174: ...wn Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown and then...

Page 175: ...the select Ringer tone sequence Confirm the selected setting Select and confirm the option shown Country setting for speakerphone mode Enter the country setting you prefer for speakerphone mode here...

Page 176: ...nfirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the s...

Page 177: ...e key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown...

Page 178: ...he required pattern melody between 1 and 8 e g 4 You will immedi ately hear the corresponding Ringer melody Confirm the selected Ringer melo dy Select and confirm the option shown Select the required...

Page 179: ...preference set by your adminis trator z You can also configure this setting via the WBM interface Page 198 Settings Press the key shown Select and confirm the option shown Select and confirm the opti...

Page 180: ...confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Adjusting the volume for the Key click Select and confirm...

Page 181: ...98 Settings Press the key shown Select and confirm the option shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and conf...

Page 182: ...Catal 5 6 Cymraeg 7 Dansk 8 Deutsch 9 Eesti keel 10 English 11 English US 12 Espa ol 13 Fran ais 14 Hrvatski 15 Italiano 16 Latvie u Valoda 17 Lietuvi Kalba 18 Magyar 19 Nederlands 20 Norsk 21 Polski...

Page 183: ...tance Select and confirm the option shown You may choose from the following countries Settings User Locality Country DE f US f 1 The phone displays the current setting Save Exit l 1 Argentina AR 20 Lu...

Page 184: ...e 198 Settings Press the key shown Select and confirm the option shown Confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the...

Page 185: ...address of the web interface This address is specified in the address line of the Internet browser and is used to call the web interface of the phone in the browser DNS domain The DNS domain that can...

Page 186: ...grammable keys All personalised programming is deleted see also Page 76 Attention All data is reset without a warning tone Initiating the reset Settings Press the key shown until the Menu tab is activ...

Page 187: ...to which settings were made for your phone Mode ALL CALLS The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded Mode MANUAL You decide when the...

Page 188: ...is immaterial here whether a call is set up directly via the telephone or via an application Outgoing Incoming Consultation Pickup Reconnect Second call Connected call Conference1 Automatic call acce...

Page 189: ...omes to recording calls If recording has started the call is recorded otherwise not The recording status of a line continues as long as calls are connected to this line For example if line A is being...

Page 190: ...atus change if you activated or deacti vated call recording via the context menu Call recording with AutoStart Standby mode is activated in principle in idle mode The recording button LED lights up Yo...

Page 191: ...ting a call Recording has started The recording button LED lights up You are conducting a call see also Page 188 R Press the recording button to pause the recording the LED extinguishes and the record...

Page 192: ...isplay again You can now terminate the consultation call or for example switch back to the first call party alternate while the consultation call is placed on hold Second call during call recording Pr...

Page 193: ...the main call You hear a beep and the recording symbol is shown in the line for the main call this call is now being recorded You can pause and restart the recording at any time in manual and auto st...

Page 194: ...the con ference call Adding conference participants Prerequisite You have set up a conference The System conference feature was configured by the administrator The conference call is now being record...

Page 195: ...ite The telephone has more than one line configured The active line is being recorded The recording button LED is lighting Holding and retrieving the call on the line You are conducting a call for exa...

Page 196: ...Example Settings User Diagnostic information Diagnostic information 2011 05 23 12 24 00 00 terminal number 3334 01 sip server 192 168 1 240 02 sip port 5060 03 sip registrar 192 168 1 240 04 sip regis...

Page 197: ...iscovery mode Manual 31 dhcp reuse Nein 32 lan port type 0 33 pc port status None 34 pc port type 0 35 pc port autoMDIX Nein 36 vlan id 37 qos layer 2 38 qos layer 2 voice 5 39 qos layer 2 signalling...

Page 198: ...nistrator Administrator Pages This area allows settings for administering your phone and the network environment Access to the Administrator Pages is protected by the admin password For more informati...

Page 199: ...enu entries Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form 3 Make the desired changes 4 Click the corresponding button to save or discard your chang...

Page 200: ...ger tone sequence V Page 175 Ring file V Page 173 Room Character V Page 173 Open listening V Page 175 Headset socket Special ringers Internal External Recall Emergency Configuration Outgoing calls Aut...

Page 201: ...94 Allow call joining V Page 51 Allow exit conferenceV Page 105 Allow hold reminder V Page 83 Hold reminder delay minutes V Page 84 Hold and hang up V Page 83 Allow music on hold V Page 86 Allow confe...

Page 202: ...Off Low Medium High Keys Keypad only All keys Locality Country V Page 183 Language V Page 181 Date format V Page 171 Time format V Page 170 Security Password Current Password New password V Page 135 C...

Page 203: ...ne is locked Phone locked To unlock enter the PIN appears on the screen If the phone is locked unlock it Keys with modified functions The following keys may have been reprogrammed by your administrato...

Page 204: ...s Place the plastic cover supplied over the insert strips for protection Labeling By hand Labeling strips are supplied with your phone Note the function or name in the white field on the strip and ins...

Page 205: ...d using the Save Exit option or discarded using the Exit Discard Changes option The options grayed out are not available on the OpenScape Desk Phone IP 35G 35G Eco or have no function User Date and ti...

Page 206: ...ndard mode US mode Return Headset socket Wired headset Page 175 Cordless headset Conference unit Return Save Exit Exit Discard Changes Special ringers Internal Available Ringer sound Ringer melody Rin...

Page 207: ...Special 3 Available Ringtone Pattern melody Pattern sequence Save Exit Exit Discard Changes Return User Configuration Outgoing calls Autodial delay 6 Page 101 1 2 3 4 5 6 7 8 9 Return Callback No Pag...

Page 208: ...on Enter destination Page 58 List of saved numbers if applicable Edit favourites Page 58 Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save Exit Exit Discard Changes Copy Page...

Page 209: ...dialling Yes Page 102 No Return Save Exit Exit Discard Changes CTI calls Auto answer Yes Page 96 No Return Beep on auto answer Yes Page 96 No Return Beep on auto unhold Yes Page 97 No Return Save Exit...

Page 210: ...hree possible Ring delay 0 Page 128 Allow in overview Yes No Return Hot warm action 1 No action Hot warm dest nnnn Page 123 Address 1 nnnn Ring on off 1 On Selection order 1 1 Ringtone Ring file Page...

Page 211: ...located Page 70 Unallocated Further functions see Page 214 Label predefined or customised Settings function dependent Save Exit Exit Discard Changes Key Module if available such as Program keys Key cl...

Page 212: ...e 138 Save Exit Exit Discard Changes Phone lock No Yes Network information Phone address Page 185 Web address IP address LAN RX LAN TX PC RX PC TX LAN autonegotiated Yes LAN information 10 Mbps full d...

Page 213: ...nditional ext CF busy any CF busy int CF busy ext CF no reply any CF no reply int CF no reply ext Ringer off Hold Alternate Blind transfer call Transfer call Deflecting Shift Conference Headset Do not...

Page 214: ...ing functions on the Shifted of the function keys Selected dialling Repeat dialling Alternate Blind transfer call Transfer call Deflecting Conference Repertory dial Show phone screen Callback Cancel c...

Page 215: ...number 64 Variable 57 63 call forwarding by type 62 Call forwarding chain 68 Call forwarding favourites 58 Call forwarding information 120 Call list 55 Call lists 108 115 Call log 24 55 Call recordin...

Page 216: ...eadset Answering call automatically 33 49 Hold reminder tone 83 Holding 81 Hot line 47 for lines 123 I Idle mode 20 Immediate dialing 47 100 Important information 4 Incoming calls multi line 118 Inter...

Page 217: ...out of hours calls 162 Picking up the held call 35 Primary line 16 Privacy 132 Private line 17 Program Service menu 26 Programmable function key 15 Programmable keys 69 Q Quick search 113 R Reachabil...

Page 218: ...phone 139 User interface OpenScape Desk Phone IP 35G 13 User password 135 Using Ethernet switches 30 Using network ports more efficiently 30 V Variable call forwarding 57 63 W Warm line 47 for lines...

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