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InfoTel Integrated Services
Telephone Reference Guide 4.12.16
SOF T KEY OP TIONS DURING INCOMING
C AL L
( W H I L E T E L E P H O N E I S R I N G I N G )
Accept
–
Press
OK
on
Answer
menu option to
accept
the call via
Speaker
NOTE: If utilizing a Headset, the call will divert to your Headset.
Deflect
– Scroll
down to
Deflect
menu option and press
OK
,
type
the desired destination number, press
OK
to
redirect
incoming call
FEATURE
NAVIGATION BLOCK / Button Options
ANSW ERI NG A C AL L
via Handset Speaker Button or Headset Button
While telephone is ringing
– Lift the
Handset
OR -
Press the FLASHING
Speaker
button.
(Speaker LED will illuminate SOLID once answered)
OR -
Press the FLASHING
Headset
button
(Headset LED will illuminate SOLID once answered)
(the
-
icon appears in display along with connection timer during active call)
PL ACING A C ALL
T I P :
T h e r e i s a 3 - 4 - s e c o n d d e l a y a f t e r e n t e r i n g a
n u m b e r b e f o r e t h e s y s t e m w i l l p l a c e t h e c a l l . T h i s
p r o v i d e s t h e a b i l i t y t o u t i l i z e t h e N a v i g a t i o n b l o c k
B A C K o p t i o n
t o d e l e t e a m i s t y p e d n u m b e r a n d e n t e r
i t c o r r e c t l y p r i o r t o p l a c i n g t h e c a l l .
EXTERNAL CALLS
LOCAL: Dial the
7-digit Local Number
LONG DISTANCE: Dial
1 + area code + number
INTERNAL CALLS
Dial the
5-digit Internal Extension
number
NOTE:
For immediate dialing, press
OK
or
Lift the Handset
after entering
the number. If immediate dialing selection is not made, the system will
place the call automatically after delay
H ANDSET FREE DI ALING
All telephones have a “live” keypad which allows immediate dialing without
lifting the receiver. This will automatically activate the SPEAKER option on
the telephone OR the Headset (if being utilized).
With the Handset in the cradle
, dial the desired number
Press
OK
Call is placed via Speaker or Headset!
NOTE:
If OK is not pressed, the system will place the call automatically, after
delay
SWITCHING DEVICES
Move a call from Handset to Speaker and Speaker to Handset
To move a call from Handset to Speaker
While connected to the caller
,
press the Speaker
button
Once the Speaker LED illuminates
, replace the handset into the
cradle
To move a call from Speaker to Handset
While connected to the caller
,
lift the handset
The Speaker LED will
deactivate
at this time
RE DI AL
Enables user to call the last internal / external number dialed
Get dial Tone
Press
OK
on
Redial
menu option
HOLD
( n o n k e ys e t - l i n e a p p e a r s o n d i s p l a y o n l y)
Place a caller on hold on your telephone
( h o l d i c o n - a p p e a r s n e x t t o h e l d c a l l )
During a call,
press the
Hold
button
(Hold button LED flashes, c
all
appears in display with hold icon and timer for duration of held call.)
To RECONNECT to HELD CALL
Press the flashing
Hold
button
(or the Reconnect soft key)
HOLD
( k e ys e t - m u l t i p l e l i n e s o n p h o n e
)
Place a caller on hold .at your extension or another line on your phone
During a call,
press the
HOLD
button
(LINE button of held call flashes)
To remove call from HOLD
Press the flashing
LINE
button of held call
MUTE
To temporarily deactivate the microphone on the handset, speakerphone or
headset (if being utilized)
To Activate mute,
press the
Mute
button
The LED on Mute button will illuminate to ensure feature is
activated
To Deactivate mute,
press the illuminated
Mute
button
The LED on the Mute button will deactivate
BACK
button
