Version 3.0
Unify Service Information
Service Information
2 of 40
OpenStage TDM Trace Guide
Table of contents
1
IMPORTANT INFORMATION......................................................................................................... 4
2
REASON FOR THIS HOW-TO ......................................................................................................... 4
3
TRACE SETTINGS ............................................................................................................................. 4
3.1
T
RACE COMPONENT DESCRIPTION
................................................................................................. 4
3.2
E
XAMPLES FOR TRACE SETTINGS
................................................................................................... 7
4
WEB BASED MANAGEMENT (WBM) ONLY OS_HI .................................................................. 8
4.1
P
RE
-
CONDITIONS
........................................................................................................................... 8
4.2
S
TART THE
WBM .......................................................................................................................... 8
4.3
A
CTIVATE INTERNAL PHONE TRACES
(
EXAMPLE FOR STANDARD TRACE
: C
ALL VIEW
,
C
OMMUNICATIONS AND
CSTA S
ERVICES
).................................................................................................. 9
4.4
M
AKE THE PHONE TRACE
..............................................................................................................10
4.5
R
EAD OUT THE INTERNAL PHONE TRACES
.....................................................................................11
4.6
D
EACTIVATE THE PHONE TRACE
...................................................................................................12
4.7
A
CTIVATE CORE DUMP
(
SET BY DEFAULT
) ....................................................................................13
4.8
D
OWNLOAD CORE DUMP
...............................................................................................................14
4.9
D
ELETE OLD CORE DUMPS
............................................................................................................15
5
OPENSCAPE 4000: NECESSARY INFORMATION TO REPORT.............................................16
6
OPENSCAPE 4000: PHONE EXCEPTION LOG OS_LO .............................................................17
7
OPENSCAPE 4000: PHONE TRACE OS_HI..................................................................................19
7.1
C
REATION OF TRACE CONFIGURATION TEMPLATE
(
EXAMPLE FOR STANDARD
TRACE
: C
ALL VIEW
,
C
OMMUNICATIONS AND
CSTA S
ERVICES
).................................................................................................19
7.2
T
RANSFER THE TRACE CONFIGURATION TO THE PHONE
................................................................20
7.3
M
AKE THE PHONE TRACE
..............................................................................................................20
7.4
T
RANSFER THE PHONE TRACE TO THE
O
PEN
S
CAPE
4000 ..............................................................21
7.5
D
OWNLOAD THE TRACE FROM THE
O
PEN
S
CAPE
4000 ..................................................................22
7.6
D
EACTIVATE THE PHONE TRACE
...................................................................................................23
8
OPENSCAPE 4000: SYSTEM TRACE REGARDING PHONE ISSUES .....................................23
8.1
H
OW TO TRACE MESSAGES TO
/
FROM SINGLE ENDPOINTS
..............................................................24
9
HIPATH 3000 / OPENSCAPE BUSINESS: NECESSARY INFORMATION TO REPORT ......26
10
HIPATH 3000 / OPENSCAPE BUSINESS: PHONE EVENT (EXCEPTION) LOG OS_LO27
11
HIPATH 3000 / OPENSCAPE BUSINESS (X3 X5 X8): PHONE TRACE OS_HI .................29
11.1
A
CTIVATE PHONE TRACE
(
EXAMPLE FOR STANDARD TRACE
: C
ALL VIEW
, C
OMMUNICATIONS AND
CSTA S
ERVICES
) .......................................................................................................................................29
11.2
M
AKE THE PHONE TRACE
..............................................................................................................31
11.3
D
OWNLOAD PHONE TRACE
...........................................................................................................31
11.4
D
EACTIVATE THE PHONE TRACE
...................................................................................................32
12
HIPATH 3000: SYSTEM TRACE REGARDING PHONE ISSUES ........................................33
12.1
A
CTIVATE SYSTEM TRACE
............................................................................................................33
12.2
M
AKE THE TRACE AND STOP TRACE
..............................................................................................35
12.3
D
OWNLOAD SYSTEM TRACE
..........................................................................................................35
12.4
D
EACTIVATE SYSTEM TRACE
........................................................................................................37
