EN
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Troubleshooting
Fault
Possible cause
Troubleshooting
Fail to get hot water
After connecting the power supply for the first time
or reconnecting the power supply, the machine is in
"anti-dry-burning protection”
Get a small cup of normal temperature water first, and
then hot water of other temperatures
The machine is in "dry burning alarm" state
Get several cups of normal temperature water first, and
then hot water of other temperatures
Lack of water in purified water container. The “icon
of water shortage of purified water container” lights
up for a long time
Wait for the icon of water shortage of purified water
container to go out, and then the water can be got
normally
The machine does not purify water
The water container cap is not closed
Check that the water container cap is closed properly
The water level of water container is lower than the
scale line. The "water change icon" flashes
Please take out the water container for water change and
observe that the water change icon is off
The water container is not installed in place
Check that the water container is correctly installed
There is peculiar smell in the water
It is a new machine that just to be used
Drain 3 L of water before using
The machine is not used for a long time
Drain 3 L of water before using
The filter is not replaced in time
Replace the filter, please call the service hotline
The sound of water purification is
abnormal
The water level is lower than the dotted scale in the
raw water container
Please take out the water container to change the water,
and then observe whether there is any abnormal sound
when purifying water
Air blockage occurs in water purification system
Open and close the cover of raw water container several
times to enable the machine to start the flushing function
several times to eliminate air blockage
The water quality is relatively hard and poor, and
the PPCF or reverse osmosis filter is blocked ahead
of time
Replace the PPCF or reverse osmosis filter and observe
again
The machine leaks water
The water pan is full
Clean up the water pan
Foreign matters stick or rush out the check valve of
the water container base
Adjust the check valve back to normal condition with
a small pin, or contact customer service to replace the
valve.
Foreign matters stick the seal valve at the bottom of
the water container
Use a small pin or a finger to resist the seal vale so as to
remove the foreign matter
There is leakage inside the machine
Turn off power supply and cut off the water supply. And
then contact the customer service, please
The main unit leaks current and has
induced electricity
The machine is poorly grounded
Three-hole socket with reliable grounding must be used
The power line is broken
Please contact with local Pureit dealer
There is no response of touching
button / display
Damage of hardware
Please contact with local Pureit dealer
System crash
Turn off the power supply for 1-2 minutes, and then
reconnect again.
Warning
Please cut off the power supply during maintenance.
Note
The treatment must be handled by professional personnel of after-sales service. And to avoid damage,
users are not allowed to disassemble the machine by themselves
