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• GLASS “SOOT’S” UP AT A VERY FAST RATE
• FLAME IS LAZY, DARK, AND HAS BLACK TIPS
• AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes
Possible Remedies: (Unplug stove first when possible)
Stove or vent pipe is dirty, which restricts airflow through
the burnpot.
Follow all cleaning procedure in the maintenance section of
the owner’s manual.
Vent pipe installed improperly.
Check to make sure the vent pipe has been installed according
to the criteria in the owner’s manual.
Air damper is set too far in (closed) for a higher setting.
Pull the damper knob farther out away from the side of the
stove and try to burn the unit again.
Burnpot holes are blocked.
Remove the burnpot and thoroughly clean it.
Air damper is broken.
Visually inspect the damper assembly. Make sure the damper
plate is attached to the damper rod. When the damper rod is
moved the plate should move with it.
Blockage in air intake pipe.
Visually inspect the air intake pipe that leads into the burnpot
for foreign material.
Combustion blower is not spinning fast enough.
Test the RPM on the blower after the blades have been
cleaned. The RPM should be approximately 3000 RPM.
Bad Pellets (Applies to GLASS “SOOT’S” UP AT A VERY FAST
RATE Only)
The brand of pellets or the batch of pellets that are being used
may be of poor quality. If possible, try a different brand of
pellets. You might also want to try a brand that is made from
a different type of wood (softwood vs. hardwood). Different
woods have different characteristics when being burned.
