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Pilot will not stay lit
No LP (propane) gas in tank
Check LP (propane tank). Refill if necessary.
Low gas pressure
Consult a plumber or a gas supplier.
Can be caused by situations such as a bent line, too
narrow diameter or pipe, or a low line pressure.
Pilot flame not making contact with the
flame rectification sensor on the pilot
assembly
Verify the pilot flame envelopes the top of the flame
sensor and extends far enough onto burner for ignition.
To adjust pilot flame, turn pilot adjustment screw on
the gas valve clockwise to decrease flame, and
counterclockwise to increase flame.
Pilot adjustment screw not sealed
Seal pilot adjustment screw. Do not over-tighten.
Pilot flame always on,
or will not extinguish
Control system set to CPI mode
Set control system to IPI mode.
Main burner flame will
not light
ON/OFF rocker switch in OFF position
Gas supply turned off Check
Gas supply turned off
Check for multiple shut-offs in the supply line. Verify gas
supply is turned on.
Low gas supply
Consult with plumber or gas supplier.
Check LP (propane) tank. Refill if necessary.
Wiring disconnection or improper wiring
Check for faulty or incorrect wiring.
Plugged main burner orifice
Remove blockage.
Pilot flame
Verify the pilot flame is properly directed to ignite
burner. See pilot flame troubleshooting above.
Remote control not working properly
Replace batteries.
No call for heat
Verify remote control is powered ON and thermostat
operation is turned OFF.
Pilot and burner
extinguish while in
operation
No LP (propane) gas in tank
Check LP (propane) tank. Refill if necessary.
Incorrect glass assembly installation
Refer to Glass Frame Assembly Section
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Improper pitch on horizontal venting
1/4” (6 mm) rise per foot (30 cm) is required on
horizontal venting
Exhaust vent pipe leaking exhaust gases
back into firebox
Check for leaks and repair if necessary.
Excessive draft
A restrictor may need to be installed or modified (Refer
to Restrictor Section.)
Soot appears on glass
Improper log placement
Refer to Log Set Installation section.
Improper venturi setting
Venturi air shutter may need to be opened slightly to
allow more air into the gas mix. Refer to Burner Venturi
section.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Flame burns blue and
lifts off burner
Improper venturi setting
Venturi air shutter may need to be opened slightly to
allow more air into the gas mix. Refer to Burner Venturi
section.
Incorrect vent cap installation
Adjust if necessary.
Blockage or leakage of the vent system
Check the vent pipes for leaks, and the vent cap for
debris. Repair the vent pipes or remove debris from
vent cap, if necessary.
No reaction to
command
Battery back batteries or remote control
batteries low
Replace batteries.
No communication between remote
control and ignition module
Reprogram remote control to the ignition module.
A maximum number of failed ignitions or
flame restorations has been reached
Reset ignition module.