UNITED Clave Series, System Manual

Page 1: ...series System Guide Technical Reference Document Version 2 1 April 2023 Denmark United Headsets Stationsplein 91 5211 BM s Hertogenbosch NL 31 0 73 220 05 80 info unitedheadsets com www unitedheadset...

Page 2: ...1 Soft client support 9 3 2 Handover to VoIP multicell systems 10 3 3 Clave DECT Dongle 10 4 Clave wireless DECT headset overview 12 4 1 Type of Clave Headsets 12 4 2 Headsets overview 13 4 3 Physical...

Page 3: ...n 26 8 1 4 Terminating call 26 9 Clave Base user interface 27 9 1 Top area items 27 9 1 1 Signal level 27 9 1 2 VoIP 28 9 1 3 PC USB status 28 9 1 4 Battery status 28 9 1 5 Other icons 29 9 2 Main are...

Page 4: ...lave DECT Dongle features 39 11 1 Conference 39 11 2 Soft Client Support 39 12 Appendix A Clave Features 40 13 Appendix B Clave Base features 42 13 1 1 Base features 44 14 Register devices on UH VoIP...

Page 5: ...cates in the system CHAPTER 4 Clave wireless DECT headset overview Provides information on the device specifications and hardware CHAPTER 5 Clave Base station overview CHAPTER 6 Clave DECT dongle over...

Page 6: ...ting Indicator PCBA PCB Assembled MFB Multi Function Button BT Bluetooth 1 6 References Related Documentation PC tool VoIP System guide 1 7 Document History REVISION AUTHOR ISSUE DATE COMMENTS 1 0 HDJ...

Page 7: ...nts in 16 Appendix D 1 9 Documentation Feedback We always strive to produce the best and we also value your comments and suggestions about our documentation If you have any comments about this guide p...

Page 8: ...dset 1x USB C cable 1x 600mAH Li polymer battery 1x 1 page A5 double side B W print 1x Clave Base station charger 1x PSU fixed Customer specific changes may occur NOTE Clave DECT Dongle is sold separa...

Page 9: ...ure below Fig 1 illustrates the high level description of the system It provides the basic understanding of the environment in which the device needs to interact Both communication possibilities of th...

Page 10: ...pose of this integration is to hand over the user s calls to the VoIP system for the user to be flexible in terms of location Fig 2 Fig 2 Call Handover 3 3 Clave DECT Dongle The Clave Headset can be u...

Page 11: ...ide USB API The customer is responsible for implementing it on relevant phones It is also possible to connect a Desk phone to an existing UH DECT system using the Clave DECT Dongle Fig 5 Fig 5 Connect...

Page 12: ...clients from external vendors as well as a defined range of desk phones via EHS interface Call control can be managed via the base attached desk phones soft call clients on the PC or via the buttons...

Page 13: ...overview of the headsets including the available buttons and LED s All models have an LED on the boom arm indicating if the user is busy Fig 6 Fig 6 Headset boom arm LED Headset can be adjusted on bot...

Page 14: ...of the headsets are removable and replaceable to improve the comfort of the users There are two types of ear cushions on ear and over the ear Fig 9 Clave Duo ANC supports both types of ear cushions A...

Page 15: ...ttery level press and hold DECT KEY Enter DECT pairing mode Toggle between Base and Dongle On the Go kit Reset settings press and hold De register 2nd headset during Idle BT KEY Toggle Bluetooth Enter...

Page 16: ...uccess Green Blink 3 times Registration Failed Red Blink 3 times BATTERY STATUS No battery Cyan Blink Fully charged Green ON Charging Green Breathing Low Red Blink BUSY MODE Busy enabled or call activ...

Page 17: ...displays the charging status Another way to charge the device can be with the use of a USB cable where the status will be shown on the boom arm LED For more details about the battery LED indications p...

Page 18: ...desktop phone with USB interface It acts as a DECT base station for the Clave Headset Fig 11 Device connections The Clave Base serves as a base and charger for the Clave series headsets The primary ap...

Page 19: ...he settings menu Toggle music control pop up SCROLL WHEEL Open the settings menu Select an item in the settings menu Scroll to the next item in the settings menu Scroll to the previous item in the set...

Page 20: ...e two functionalities by using the slider switch The device is designed to be easy to use with a desk phone PC laptop with very good sound quality Since the device uses DECT technology it can remember...

Page 21: ...e UH VoIP System Slider is placed at the top It is possible to verify the current setting of the Clave DECT Dongle in the PC Tool 6 3 LED Patterns The LED support different kinds of patterns such as f...

Page 22: ...etup tool Furthermore all call related controls are managed via the headset controls and or desk phone PC The call is initiated from the Soft Call Client running on the PC laptop 6 6 Factory Reset To...

Page 23: ...s itself to the base Step 3 The base decides if the headset can register a If the headset is allowed to register it plays back the Registering voice prompt once i The headset starts the Registration i...

Page 24: ...ring mode The Blue LED is blinking Step 2 Press Clave DECT button more than 3s and release to enter pairing mode The LED flashes blue red alternately Step 3 When registration is successful the FP dong...

Page 25: ...Battery level DECT De register secondary headset DECT pairing Reset settings BT Toggle BT on off BT pairing NOTE Voice assistant and Redial functions only work when there is Bluetooth connection avail...

Page 26: ...cenario long pressing the MS Teams button will trigger activating different actions in Teams When there is no notification from Teams present long pressing the multi function button will bring MS Team...

Page 27: ...second area referred to as the Main area lists items such as current time Music control and other available icons Both idle screens areas are further described in the following sections 9 1 Top area i...

Page 28: ...and connection is also used Roaming 9 1 3 PC USB status When the Clave Base is connected to a PC via USB an icon will be displayed in the status bar panel ICON DESCRIPTION USB is connected but no cal...

Page 29: ...idle 9 2 Main area items The following sections present the available items displayed on the Main area 9 2 1 Music control The UI of the device provides a music control option to the user The functio...

Page 30: ...nd the audio prompts as well as handle registrations and reset the device After pressing the Scroll Wheel on the screen can be seen the list of menu items The menu item user is currently able to choos...

Page 31: ...our HH MM Secondary auto deregister On Can be on or off When active and secondary headset is present in a conference call the base will automatically deregister the secondary headset as soon as the co...

Page 32: ...ose whether there will be ringtone sound in the headset while it is charging placed in cradle Base ringtone Ringtone 1 User can choose the ringtone sound that will announce from the base when there is...

Page 33: ...9 4 5 Adjust time Allows the user to adjust the time shown on Idle screen There are 2 options to choose from user can either Sync with Setup Tool or adjust time manually when unmarking the SetupTool...

Page 34: ...ted 9 6 Incoming call The base will notify the user with visible and audible indication whether an incoming call is from EHS or USB line Fig 25 If both lines are in idle state and an incoming call is...

Page 35: ...d the Clave Headset Fig 27 It is not possible to set EHS active call on hold by the base Fig 27 Two calls one on hold 9 9 Multiple calls There is more than one call existing in a single line Fig 28 Fi...

Page 36: ...be terminated when the master headset loses link or is placed on the cradle Fig 24 That is in case if it is not possible to put them on hold because connection cannot be restored in the matter of cou...

Page 37: ...ntrol is separated into two muting statuses Fig 25 Each line has its own microphone muting control When the line is switched the related microphone muting control will also be switched Fig 31 Single v...

Page 38: ...Soft client support 10 2 EHS interface The Clave Base supports EHS phones The base is prepared to be compatible with various EHS standards This is done by having a slider switch that enables 6 separat...

Page 39: ...call The secondary headsets cannot terminate the conference call because the call is controlled by the primary headset but they can actively leave the call A secondary headset is deregistered from th...

Page 40: ...endable BOOM MOVEMENT 270 rotation HEADB MATERIAL Plastic and silicone HEADB RACHET 30mm 2mm RATCHET MARKING INDICATION ON HEAD SIDE No BUSY LIGHT Integrated on boom arm multi color LED PROXIMITY SENS...

Page 41: ...Yes BT4 2 ADAPTIVE POWER CONTROL DECT Yes H OVER TO VOIP MULTICELL SYSTEMS Yes FIRMWARE UPDATE SUPPORT Via PC Tool CALL STATUS LED Integrated on boom arm multi color LED NARROW B AUDIO G726 BV16 WIDE...

Page 42: ...DWARE FEATURES BATTERY TYPE Lithium Polymer replaceable BATTERY CAPACITY 600 mAh MICROPHONES 2 for talk ENC and 4 for ANC HEADSET INTERFACE USB to connect to the Clave Base CHARGING TERMINALS Using US...

Page 43: ...s SOFTWARE UPDATE DOWNLOADABLE Yes AIR INTERFACE Yes BLUETOOTH NO OF PAIRINGS 4 BT VERSION 4 2 Classic FREQUENCY 2401 MHz 2480 MHz SENSITIVITY Better than 92 dBm DH1 measured at antenna OUTPUT POWER C...

Page 44: ...user request and limited time 1 minute AUTOMATIC CONNECT An already paired Bluetooth device will automatically connect to the headset OTHERS HAC COMPLIANT Yes 13 1 1 Base features REQUIREMENTS DESCRIP...

Page 45: ...s CALL SWAP Yes DECT OUTPUT POWER 250 mW 140 mW Uruguay Canada US Malaysia Jordan 22 dBm Chile Australia SENSITIVITY 92 dBm ANTENNA 2 for fast antenna diversity RANGE 200m outdoor SECURITY Class C SOF...

Page 46: ...applications such as listening to music or talking via a softphone Microsoft Teams Moreover these functionalities are available while moving around the VoIP system However if a headset is SIP registe...

Page 47: ...the IPEI of the headset base The administrator needs to edit the extension details in order to SIP register the headset base NOTE By SIP registering the Clave Base the user can use the headset both f...

Page 48: ...m and at the same time you register it to an Clave Base the connection to the Clave Base will not be stable enough Therefore if you wish to have a headset registered both to the VoIP system and to the...

Page 49: ...able below shows that in detail Pin no Slider position A B C D E F 1 SPK SPK SPK MIC SPK MIC 2 MIC MIC MIC SPK SPK SPK 3 MIC MIC MIC SPK MIC SPK 4 SPK SPK SPK MIC MIC MIC 15 1 3 DHSG The DHSG connecto...

Page 50: ...Slider position A B C D E F 1 SPK SPK SPK MIC MIC MIC 2 MIC MIC MIC SPK MIC SPK 3 MIC MIC MIC SPK SPK SPK 4 SPK SPK SPK MIC SPK MIC 15 2 EHS Standards 15 2 1 DHSG This section only gives a very brief...

Page 51: ...Page 51 of 54 15 2 2 EA40 This section gives an overview of EA40 standard EA40 uses a 6 pin RJ12 connector with pinouts as follow Pin no Description 1 GND 2 5V 3 SDO 4 CS 5 CLK 6 SDI...

Page 52: ...NGING RINGING Toggle link BT DECT DECT Accept BT Accept DECT Reject BT Reject DECT Accept BT Accept DECT Reject BT Reject 11 HOLD RINGING Toggle link BT DECT BT Accept DECT Retrieve BT Reject BT Accep...

Page 53: ...CT Hold BT End BT Retrieve 30 HOOK OFF RINGING HOLD Toggle link BT DECT DECT Hold accept DECT End accept DECT Reject DECT Hold accept BT Retrieve DECT Reject 31 HOOK OFF HOLD HOLD Toggle link BT DECT...

Page 54: ...cept DECT End accept DECT Reject BT Reject DECT Hold accept BT Hold accept BT End accept DECT Reject BT Reject 47 HOOK OFF HOLD HOOK OFF RINGING Toggle link BT DECT BT Hold accept DECT Swap Call BT Re...