A1 PRO User Manual
Copyright © 2020 Unitree Robotics. All Rights Reserved
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17.Damages caused by operating the unit with a low-charged or defective battery；
18.The relevant items are not sent within the specified time after contacting Unitree to confirm the
warranty service；
19.Due to operational errors, the robot hits hard objects or falls down, there are obvious signs of
collisions on the surface of the robot, and obvious traces of scratches.
20.There are obvious signs of dust, sand, water and metal powder intrusion inside the robot.
21.Due to the use of water in the humid environment, there are obvious water spots on the surface and
inside of the robot, the components and boards have corrosion marks.
22.Under the developer mode, users use their own programs to develop high-level or low-level robots,
resulting in damage to the robot without the protection of protective frame and protection rope.
Including: When the high-level development, the robot carries users’ own vision system to control
the robot to move, the damage caused by the robot hitting a sharp object or falling down from the
height; When the bottom-level development, the damage caused by the user-controlled motor hits
the joint limit or other impacts, high-speed vibration of the motor; etc.
Other Rules
1.When you send the product(s) to Unitree for return, repair or replacement, you are responsible for
shipping costs.
2.Unitree will examine the returned product(s) to identify the problem. If the problem qualifies for
service under this policy, Unitree will bear the cost for refund, replacement, or repair and return the
product(s) at our cost to you.
3.If the product does not conform to the condition of free maintenance, you will have to pay the service.
Unitree will not start repair until you agree to the cost for repair. If you disagree with the cost for
repair, Unitree will return the product(s) with you burdening the cost of return shipping.
4.If the product exceeds the warranty scope, we will collect the corresponding inspection fees,
replacement parts fees, test fees, labor fees and express fees in accordance to the specific issues.
5.Product maintenance may cause user-generated data loss. Therefore, please backup your data first.
6.Please do not send the seriously damaged battery back. If you have sent it back, Unitree will reject the
battery and will not return it.
