Unitron HelloGo, User Manual

Page 1: ...The Ready To Wear Hearing Device User Guide ...

Page 2: ... packed with important details so you can get the most of your HelloGO experience Don t worry we did our best to keep it brief and fun Take a few minutes to breeze through it and you ll be one step closer to a world of better hearing Have a listen hellogo unitron com ...

Page 3: ...ips large 11 Wax guards 6 What s Inside This Guide Intended Use 6 Your HelloGO Devices 7 Your Charger 8 Let s Get This Started 9 Get Charged Up 18 Hearing Looks Good on You 25 Changing Your Eartips 27 Get to Know This Button 28 A Little TLC Goes a Long Way 32 You ll Need These 38 Warranty and Return Policy 39 Warnings 41 Important Symbols and Info 53 Compliance Information 57 We re Here for You 62...

Page 4: ...aring loss The devices must only be used by the intended person They should not be used by any other person The HelloGO Hearing App is intended for adults 18 year of age or older to set up and or adjust HelloGO devices through Android and Apple iOS smartphones Your HelloGO Devices 1 Push button 2 Indicator light 3 Forming wire 4 Earpiece 5 Receiver 6 Charging contacts 7 Eartip 8 Microphones 9 Seri...

Page 5: ...you have already visited a hearing care professional for your HelloGO setup and have downloaded the app you are ready to go The app can only be used on smartphones with Bluetooth Low Energy BLE capability and is compatible with iPhone 5s or newer running iOS Version 12 or newer and Google Mobile Services GMS certified Android devices supporting Bluetooth 4 2 and Android 8 0 or newer Bluetooth is a...

Page 6: ...ill start to blink green to indicate they are in the pairing state 6 Next you ll be guided through the pairing process for your devices that will allow for a Hands free calls and wireless music podcasts and audiobooks streaming b App connectivity control volume and programs from your phone If you have upgraded to Pro the app will automatically skip to Step 9 7 Put on your devices following the ins...

Page 7: ...ime through the app settings If there is a significant difference in volume between your devices you will be advised to consult a hearing care professional 9 Allow notifications This is a great option to get the most out of your devices You will receive helpful tips and tricks straight to your smartphone Don t worry you can opt out at any time 10 Set up is now complete The app will guide you to th...

Page 8: ...nd noise reduction Also available with the Pro upgrade Volume Control Move the slider up or down to adjust your device volume on both sides Tap the icon below the slider to mute or unmute your devices Split the Volume Tap the icon to control the volume on each device separately Program list Settings Active program Mute unmute Split join Volume slider Advanced controls ...

Page 9: ...wind noise reduction When streaming audio or connected to a TV Connector balance adjustments can be made Settings Menu Tap the icon on the top left side of the main screen to access the settings menu You will find General account information Device settings including sound profile information and device usage data Links to support materials and the ability to provide feedback online Will appear wh...

Page 10: ...rgeable lithium ion battery The devices must be dry before charging Charge your devices every night If you hear the low battery warning place both devices in the charger You will hear two long beeps to indicate the device battery is low You then have approximately 60 minutes before the devices require recharging Please make sure to charge and use the devices within operating temperature range 50 t...

Page 11: ...charger into a power outlet d The indicator light on the charger is green when the charger is connected to the power source 2 Insert Devices into the Charger Insert the devices firmly into the charging slots Make sure the left L and right R device markings match the L and the R indicators in front of the charging slots The devices will automatically mute when inserted into the charger ...

Page 12: ...hours to charge the devices The charger cover can be closed while charging Indicator light 4 Understanding the Indicator Light The table below indicates approximate charging times The indicator light on the devices are color coded to show the state of the batteries Charging times may vary slightly Your devices have a rechargeable battery life of up to 16 hours including 2 3 hours of streaming depe...

Page 13: ...s this can damage the devices Hearing Looks Good on You Follow the instructions below for both the left and right device 1 Select the proper eartip size for your ears a set of small medium and large eartips are provided in your package medium eartips come installed on your devices If you re not sure which size you have you can find a S M or L embossed on the inside of the eartip wall Make sure the...

Page 14: ... To remove your device from your ear lift the body of the device from behind your ear and gently wiggle the eartip out of your ear Changing Your Eartips 1 To remove the eartip securely grip the earpiece and pinch the eartip gently peel it back and off the earpiece Discard this eartip 2 Insert a fresh eartip on the end of the earpiece as shown below Push them together until you feel the eartip secu...

Page 15: ...our devices OFF press and hold the push button on each device for 4 seconds until the indicator light turns red Volume Control Both devices must be turned on and within 8 of each other to work as described below To increase the volume of both devices quickly press the push button 2 seconds on your right device You will hear a short beep to indicate the increase in volume To decrease the volume of ...

Page 16: ...onnector you must select the TV Connector program to hear the audio through your devices Accepting Incoming Calls Quickly press the push button 2 seconds on either device to answer the incoming call Rejecting Incoming Calls Press the push button on either device 2 seconds to reject the phone call Ending a Call Press the push button on either device 2 seconds to end the call You can also manage pho...

Page 17: ...provided If your devices do become wet do not attempt to dry them in an oven or microwave Do not adjust any controls Visit a hearing care professional Avoid storing your devices and charger in areas with high humidity like the bathroom Drying capsules can be placed in the charger along with your devices to help dehydrate your devices of excess moisture see page 8 in this guide for where they fit i...

Page 18: ... alcohol or household cleaning products to clean your devices Do not use sharp tools to dislodge ear wax Inserting household items into your devices can seriously damage them Cleaning Your Eartips Eartips should be gently cleaned with the supplied cleaning brush and or a soft cloth or tissue removing any debris or ear wax Cleaning Your Wax Guard Clean your wax guard by simply wiping with a soft cl...

Page 19: ...1 Remove the eartip from the earpiece Gently wipe wax and debris off of the eartip Removal side Replacement side 2 Remove the old wax guard Using the removal side of the wax guard tool insert into the black ring of the wax guard located in the receiver opening Click into place to attach the ring to the tool and remove 3 Install a new wax guard Using the replacement side of the wax guard tool inser...

Page 20: ...al year of warranty is provided when upgrading to the Pro Upgrade through a Hearing Care Professional The additional year of warranty with the Pro Upgrade is valid from the date of upgrade The limited warranty covers defects in material and workmanship for Devices which includes their external and internal components charger cord and plug within the limited warranty period This warranty is guarant...

Page 21: ...here electronic equipment is prohibited parts or repaired using new or refurbished replacement parts To initiate a warranty claim please complete the request form and follow the instructions on the My Account page of the Site Exclusions from warranty repair coverage includes devices purchased from unauthorized distributors which are not covered by this or any other HelloGO warranty Damage from imp...

Page 22: ...irment should be supervised at all times to ensure their safety The hearing aids are small devices and contain small parts Do not leave children and individuals with cognitive impairment unsupervised with these hearing aids If swallowed consult a physician or hospital immediately as the hearing aids or their parts can cause choking Keep the charger out of reach of children individuals with cogniti...

Page 23: ...er supply provided by the manufacturer for charging Otherwise the device s may be damaged Use of accessories transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation Your hearing aids operate in the frequency range o...

Page 24: ...g devices to dry your hearing aids due to risk of fire or explosion Ask your hearing care professional about suitable drying methods Eartips should be changed every three to six months or when it becomes stiff or brittle This is to prevent the eartip from detaching from the earpiece during insertion into or removal from the ear Do not drop your hearing aids Dropping onto a hard surface can damage ...

Page 25: ...Communications Devices and Hearing Aids the compatibility of particular hearing aids and a mobile phone can be predicted by adding the rating for the hearing aid immunity to the rating for the mobile phone emissions For example the sum of the hearing aid rating of 4 M4 and a telephone rating of 3 M3 would result in a combined rating of 7 Any combined rating that equals at least 5 would provide nor...

Page 26: ... the ear Important Notice for Prospective Hearing Aid Users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician preferably a physician who specializes in diseases of the ear before purchasing a hearing aid Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists otologists or otorhinolaryngolo...

Page 27: ...audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss Important Symbols and Info xxxx With the CE symbol Unitron Hearing confirms that this Unitron product includin...

Page 28: ... garbage bin is to make you aware that this device may not be thrown away as normal household waste Please dispose of old or unused devices at waste disposal sites intended for electronic waste or give your device to your hearing care professional for disposal Proper disposal protects the environment and health The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc ...

Page 29: ...omplies with the applicable requirements of FCC Rule Part 15B for the corresponding equipment classes of Unintentional Radiators RESPONSIBLE PARTY located in the United States Sonova USA Inc 750 North Commons Drive Aurora IL 60504 Operating conditions This device is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in these user guides Oper...

Page 30: ...ccept any interference received including interference that may cause undesirable operation Notice 2 Changes or modifications made to this device not expressly approved by Unitron may void the FCC authorization to operate this device Notice 3 RF exposure safety This device complies with the FCC RF exposure limits and has been evaluated in compliance with portable exposure condition It s exempted f...

Page 31: ...ne or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Radio Information of Your Wireless Hearing Device Antenna type Differential dipole Operation ...

Page 32: ... our FAQs videos and other great tools at hellogo unitron com Sonova AG Laubisrütistrasse 28 CH 8712 Stäfa Switzerland And importer for European Union Sonova Deutschland GmbH Max Eyth Str 2070736 Fellbach Oeffingen Germany Pat www sonova com en intellectualproperty ...

Page 33: ...2020 08 029 6428 02 2020 Sonova AG All rights reserved Unitron A Sonova brand ...