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For more information on using the uDirect
2
or uTV
2
, please see the user guide for that
accessory. For information on how to get a
uDirect
2
or uTV
2
accessory, please contact your
hearing healthcare professional.
Cause
Possible remedy
No sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery plus (+) side
up
Custom shells/domes
blocked with ear wax
Clean custom shells/ domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphone
opening
Consult your hearing
healthcare professional
Troubleshooting guide