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Cause
Possible remedy
No sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery plus (+) side
up
Hearing aids blocked with
ear wax
See “Cleaning your
hearing aids.” Consult
your hearing healthcare
professional
Troubleshooting guide
Cause
Possible remedy
Not loud enough
Low volume
Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists
Low battery
Replace battery
Hearing aids not inserted
properly
See “Putting your hearing
aids in your ears.” Remove
and reinsert carefully
Change in hearing
Consult your hearing
healthcare professional
Hearing aids blocked with
ear wax
See “Cleaning your
hearing aids.” Consult
your hearing healthcare
professional