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Most probable cause Remedy
uDirect
2
can be paired
to a maximum of 8
different Bluetooth
devices. If the internal
memory is full, new
pairings may overwrite
previous pairings
Repeat the pairing between
uDirect
2
and the Bluetooth
device which was over-written
Pairing was deleted
Repeat the pairing between
uDirect
2
and the Bluetooth
device which was deleted
I am not streaming but the hearing aids keeps switching
between the Bluetooth and the normal hearing aid
program
Your phone sends
sounds to uDirect
2
due to incoming SMS
or mails
Disable the system sounds for
reminders, alarms, SMS, etc.
via your phone menu
Phone key tones are
switched on
Switch off phone key tones via
your phone menu
I hear my phone’s key-press tones in my hearing aids
The key-press tones
may be enabled on
your phone
Deactivate key-press and
confirmation tones on your
phone. Please refer to the
phone’s user guide
Most probable cause Remedy
The volume of the music is too loud or too quiet. The
volume of phone conversations is not comfortable (too
low or too high)
Different audio sources
have different outputs
Reduce the hearing aid volume
by pressing the
button.
If the sound volume over
the phone (or music) is too
low after this reduction use
the phone volume button to
increase the volume
The caller can hear me but I cannot hear the caller
The call was transferred
to your phone
Make sure the call is
transferred back to uDirect
2
via the phone menu or long
press of (
) button
uDirect 2 is no longer recognized by the phone or other
Bluetooth device to which it was previously paired
2 minutes after no
device was found,
uDirect
2
stops seeking
devices to save power
Switch uDirect
2
OFF, wait until
the red indicator switched off,
then turn device ON again
The devices are too far
away from each other
Bring devices within 1 meter of
each other and try again
