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Most probable cause Remedy
The phone is ringing but the audio indicator is NOT solid
blue and there is no ringing signal through the hearing aids
Bluetooth is disabled in
the phone
Ensure Bluetooth is enabled
according to your phone’s user
guide
uDirect
2
and your
phone are not
connected to each
other
1. Disable the Bluetooth
functionality in your phone
and turn it on again
2. Restart uDirect
2
by
switching it OFF and then
ON. The uDirect
2
Bluetooth
functionality will be
automatically reactivated
3. Activate uDirect
2
by
selecting it in the phone’s
“Active device” menu
4. Reduce the distance
between uDirect
2
and the
phone
uDirect
2
is not paired
to the phone
Follow the pairing process in
this guide
The distance is
too great between
uDirect
2
and the
phone
Wear uDirect
2
around your
neck. Keep distance to phone
within
<
5m (15ft)
Most probable cause Remedy
Every time I switch on my phone, the music player starts
For some phones this
is normal behavior
and not initiated by
uDirect
2
Some phones can be
configured not to start the
music player automatically
Stop the music player via
phone menu after the phone is
connected
When I get into my car, the uDirect
2
connection to my
phone shows unexpected behavior
The car Bluetooth
system connects to
your phone
Consider disconnecting the car
system from your phone
I accepted the incoming phone call but cannot hear the
call in my hearing aids
Some phones don’t
use uDirect
2
when
accepting the call
through the phone
button
Always accept the call by
pressing the uDirect
2
access
(
) button
