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46
Cause
Possible remedy
The phone is ringing, the indicator light is solid blue but
there is no ringing signal through the hearing aids
uStream is out of range
of the hearing aids
Wear uStream correctly
clipped to your clothing
with maximum 40 cm (16”)
distance to the hearing aids
Phone is set to vibrate
Enable ring tone on phone
If you are already on
a phone call, then a
second call cannot be
recognized
Hang up the first phone call,
then accept the second call
My phone rings but the name of the caller is not being
spoken by uStream
The caller identification
feature is not available
or not enabled on your
phone
Please refer to the phone’s
user guide to check the
availability of this feature
Two phones are
connected to your
uStream
If two phones are connected,
caller identification is only
available on the phone that
was last paired to uStream
Caller identification
may be switched off
Please ask your hearing
healthcare professional to
enable caller identification on
your uStream
Cause
Possible remedy
During a phone call the other party has difficulty
hearing me
uStream microphone
opening may be covered
Make sure the microphone
openings are not covered by
part of your body, clothing or
dirt and debris
uStream may not be
worn correctly
Make sure your uStream
is clipped securely to your
clothing and within a 40 cm
(16”) distance to your hearing
aids
uStream may rub against
clothing
Reduce movement while you
speak
The surrounding noise
may be too loud
Bring uStream closer to
your mouth. Suggest to your
callers that they increase their
phone volume
uStream is unresponsive or there is no indicator light
when switching on
uStream may be
completely discharged
Charge your uStream for at
least one hour
It may indicate a
software problem
Switch uStream off, wait
30 seconds, then switch on
again
