Unitronics’s BACnet Gateway User Guide
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Unitronics
Diagnostic Capture
Appendix A.2.
Once the log in Diagnostic Capture is complete, email it to
The Diagnostic Capture will allow us to rapidly diagnose the problem.
Ensure that FieldServer Toolbox is loaded on the PC that is currently being used, or download FieldServer-
Toolbox.zip at
http://www.protocessor.com/tech-support/utilities-and-design-documents.php
Extract the executable file and complete the installation.
Figure 30: Ethernet Port Location
Disable any wireless Ethernet adapters on the PC/Laptop
Disable firewall and virus protection software if possible
Connect a standard cat5 Ethernet cable between the PC and GW-BAC1
Double click ion the FS toolbox Utility.
Step 1:
Take a Log
o
Click on the diagnose icon of the desired device.
Figure 31: Diagnostic tool – device selection
Ethernet Port