EN-54
Original User Guide | Pedelec Shimano Steps E8000 Version 1
9.1.2 Error codes
Display of an error code
If resetting the battery power does not resolve the problem, or the same problem occurs frequently, contact
your dealer.
Error code
Description
Cause
Remedy
E010
No pedal assistance when
riding.
System fault
Press the
button to restart the system. If the error code reappears, contact your dealer.
E011
No pedal assistance when
riding.
System fault
Press the
button to restart the system. If the error code reappears, contact your dealer.
E013
No pedal assistance when
riding.
An anomaly has been detected
in the drive unit firmware.
Please contact your cycle dealer.
E014
No pedal assistance when
riding.
The speed sensor may be
incorrectly installed.
Please contact your cycle dealer.
E020
No pedal assistance when
riding.
A communication error between
the battery and drive unit has
been detected.
Check that the cable linking the battery and drive unit is correctly connected. If the error code
reappears, contact your dealer.
E021
No pedal assistance when
riding.
The battery connected to the
drive unit complies with system
standards, but is not supported.
Press the
button to restart the system. If the error code reappears, contact your dealer.
E022
Switch off of all system
functions.
The battery connected to the
drive unit does not comply with
system standards.
Press the
button to restart the system. If the error code reappears, contact your dealer.
E043
No pedal assistance when
riding.
The display firmware may be
corrupted.
Please contact your cycle dealer.