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SECTIO 5 - WARRATY
5.1
I-WARRATY SERVICE
A defective laser system may be shipped to Universal Laser Systems, Inc. F.O.B. Scottsdale,
Arizona after you call for an R.M.A. number. Defective units will be repaired or replaced at
manufacturer's option depending upon the severity of the defect. Charges, if any, will be assessed
pursuant to the provisions of the Universal Laser Systems, Inc. warranty policy. The equipment
must be packed for shipment per Section 5.3. A description of the complaint along with the
owner's name, address, telephone number, and equipment serial number should be included.
The equipment will be repaired, tested for proper performance, and burned-in for 24 hours. It
will then be shipped prepaid to the owner. A brief description of the work performed and
materials used will be included with the equipment.
5.2
OUT-OF-WARRATY SERVICE
The procedure for out-of-warranty service is the same as that for in-warranty service except that a
minimum charge is used. This minimum charge guarantees a repair estimate and is used as credit
against actual material and labor costs. A purchase order must be received by Universal Laser
Systems, Inc. before repair work may be started.
5.3
REPACKAGIG FOR SHIPMET
A tag must be attached to returned equipment listing the owner's name, address, and phone
number. The complete equipment serial number and a description of the service requested must
also be included.
The original shipping container should be used if possible. In any case, the equipment must be
packaged so as not to be damaged in transit.
5.4
FIELD SERVICE
For current information regarding field service call Universal Laser Systems, Inc., Scottsdale,
Arizona, (602)483-1214.
