7
TROUBLESHOOTING
Problem
Possible cause
Solution
It does not
work
The battery is not
charged.
Charge the battery, check if the red
light is on.
Connections or cables are
disconnected.
Check that the battery is firmly seated
in the product.
It does not
work
continuously
The battery needs to be
charged.
Charge the battery, check if the red
light is on.
The battery is not fully
charged.
Make sure the power cable is well
connected.
The battery may need to be replaced.
It suddenly
stopped
working
Overload, cut-off
Overloading may result in product
failure. Turn off the product, wait 15
seconds, then turn it on again.
Fuse burnt
Overloading can burn fuses, you may
have to replace them. For this, contact
the after-sales service.
Prior to this, check the condition of all
cables and connectors.
It is moving
slowly
The brakes are not
properly adjusted.
Check the condition of the brakes, and
try to loosen. If this does not work,
please contact the after-sales service.
It has overloaded
Check that the user weighs less than
the previously recommended weight.
Check that there are no objects
obstructing the proper operation of
the product.
Bad driving condition.
Make sure you are on flat, dry, and
constant ground.
The tires / wheels are
damaged.
Check the condition of the wheels of
the product.
