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In the event of any warranty claim, URC will, at its sole
option, repair the URC equipment using new or comparable
rebuilt parts, or exchange the URC equipment for new or
rebuilt equipment.
In the event of a defect these are the
end user’s exclusive remedies.
All the URC equipment returned for service, exchange or
repair require an RGA number. To obtain an RGA number,
you must complete a Return Request Form which you may
obtain by calling (914) 835-4484 or contacting URC at
returnrequest@universalremote.com. To obtain warranty
service, end user must deliver the URC equipment, freight
prepaid, in its original packaging or packaging affording
adequate protection to URC at 37 Ramland Road
Orangeburg, New York 10962. It is the end user’s
responsibility to backup any macro programming, artwork,
software or other materials that may have been programmed
into the unit. It is likely that such data, software, or other
materials will be lost during service and URC will not be
responsible for any such damage or loss. A dated purchase
receipt, bill of sale, installation contract or other verifiable
proof of purchase is required. For the URC equipment
support and other important information, please visit URC’s
website available at
www.universalremote.com
or call
Customer Service Center at (914) 835-4484.
This limited warranty only covers the URC equipment issues
caused by defects in material or workmanship during
ordinary consumer use. It does not cover product issues
caused by any other reason, including but not limited to
product issues due to commercial use, acts of God, third-
party installation, misuse, limitations of technology, or
modification of or to any part of the URC equipment. This
limited warranty does not cover the URC equipment sold as
used, as is, refurbished, so called "B stock" or consumables
(such as batteries). This limited warranty is invalid if the
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