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DS1375-020E
12.5 APPLICATIONS
The iPerTAlk system allows the installation of Applications, i.e. interactive automatic answering machines whose
purpose is to manage an incoming call, according to the relative configurations applied.
The pre-installed applications are the following ones:
—
ITM:
is mainly used for managing incoming calls, keeping them on hold and trying to contact the extension or
set of extensions indicated in the relevant configuration. In addition, it is possible to:
play an interruptible or non-interruptible welcome music, depending on the selections activated
enable FAX detection, in order to forward the call to the extension dedicated to the FAX (physical machine
or virtual modem).
forward the call to several extensions in sequence, and then choose whether to repeat the sequence.
—
Consultation:
it allows the consultation of voice mail. You can contact this answering machine from any
extension by typing the command *84.
—
VMAIL:
it manages the answering service, in particular allowing the calling user to record a message and notify
the called user directly to the associated extension or via e-mail if the system is set up for this feature.
—
POA:
(Automatic Operator Station) it manages all calls that fail because the called number is busy or in case
of no answer, playing a message and/or indicating a list of extensions to which the call will be forwarded
sequentially.
—
Player:
it allows playing a customisable music.
The extension numbers to be called to use such applications are indicated in the table and the item “
Contemporary
”
indicates the maximum number of simultaneous calls that each application can manage before giving a busy
signal.
Icon
allows loading and deleting the audio files that such applications use (for example the messages for
system reception and/or closing in the ITM).
Icon
allows accessing the parameters of each single Application.
Icon allows removing the Application
ATTENTION: removing an Application will also delete all the files it uses or generates.
For the configuration of pre-installed Applications, refer to the detailed explanation of parameters in the manual’s
appendix.
12.5.1 MULTI-COMPANY SERVICE (ITM)
iPerTAlk supports, through the automatic answering machine dedicated to call reception (ITM application), the
Multi-Company service.
This service allows receiving inbound calls playing different messages depending on the different numbers called
and associated with the inbound telephone lines.
To customise messages, proceed as follows:
1) Connect to the iPerTAlk WEB interface as
Administrator
user.
2) Access the
System
menu and select
Applications
.
3) If the ITM application is not in the list, install the service following the steps indicated in the chapter
“
Applications
”.
4) Load the required messages through the Files key of the ITM Application (see the section “Music Upload”)
5) Access the configuration page of the application by pressing the key
.
Summary of Contents for iPerTAlk 1375
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