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7.
TROUBLESHOOTING
This section will help you identify, diagnose, and troubleshoot
common errors when using your Accutower duplicator.
SOURCE DRIVE EMPTY
Causes
: The Accutower is set up to copy from the hard disk
drive (HDD) to the burner drives. It is capable of making disc-
to-disc copies, however, the user must enable this setting.
Solution #1
: Make sure to copy your master disc to the HDD
before attempting to burn. Refer to section 12.2 Image Manager
for directions on copying images to the hard drive.
Solution #2
: Enable disc-to-disc copying by changing the Source drive. By default it is set as the
hard drive, and you will want to change it to the reader drive. From the main menu, navigate to #8.
Select Source and press ENT. Choose the drive labeled ASUS and press ENT. You can now make
copies from the reader drive directly to the burners.
READ ERROR COUNT OVER LIMIT
Causes
: The Accutower is having difficulty trying to read the data from the master disc. It may be
scratched, dusty, dirty, be defective, or in rare instances unsupported by the reader.
Solution #1
: Try a different master disc. Another copy may be easier for the tower to copy from.
If this does not work, try re-burning your master disc at a slower speed, or with different media, or
both.
ONE OR MORE DRIVES FAILED BURNING
Causes
: The duplicator has one or more drives fail when copying discs, likely due to a read error, a
disc defect, or an incompatible brand of media.
Solution #1
: Try burning your copies from the hard drive instead of from the reader drive. This
may offer better throughput and better burn results.
Solution #2
: Try slowing down the burn speed. A CD-R disc that is burned at 52X will have more
errors than a disc burned at 24X, even if both burns are successful. This may also improve
playback compatibility with older hardware. The burn speed can be adjusted in Menu #7 Set Burn
Speed.
Solution #3
: Try using a different brand of blank media. Often times “bargain” media is cheaply
made and does not offer the same longevity, compatibility, and quality of a slightly more expensive
brand. It is best to stick with name brands and remember to test, test, and test again!
DRIVE DOES NOT RECOGNIZE BLANK DISCS
Chapter
7
