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Causes
: The duplicator does not recognize one or more blank discs in the burners, likely due to
poor quality blank media, incompatible discs, or if discs are upside-down.
Solution #1
: Make sure your blank discs are free of any dust, debris, scratches, or imperfections
before burning. Avoid using chemicals to clean the disc, but if necessary most discs can be rinsed
with water. Dry discs with a lint free or micro fiber cloth.
Solution #2
: Ensure your discs are inserted correctly. With some types of media it can be difficult
to distinguish which side is “up” and which is “down.” If the drives are not recognizing one or all
of the discs, try the other side of the disc.
CANNOT COPY MASTER DISC TO HARD DRIVE
Causes
: The duplicator cannot read from the master disc or the hard drive is full to capacity.
Solution #1
: Try a different copy of your master disc. If the problem persists, you may need to re-
burn your master disc. Please visit www.cdrom2go.com for a list of tips on creating master discs
for duplication.
Solution #2
: If the hard drive is full, the tower will not allow you to copy any more disc images to
the hard drive. You may need to delete one or all of the stored images to make room for new ones.
Both functions can be performed from the Image Manager menu. Delete Image allows for the
removal of a single image, and Format HDD will erase ALL images stored on the tower. Please be
careful, as the Format function cannot be undone!
CANNOT CD => DVD or CANNOT DVD => CD
Causes
: The duplicator is not able to write CD images to DVD discs or vice versa.
Solution #1
: You may need to select a different disc image. Select a different image by choosing
Select Image under the Image Manager menu.
Solution #2
: Make sure the correct type of blank media is inserted into the tower. Some very
different types of media can have similar appearances.
