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U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre deter-
mines the product or part has a malfunction or failure attributable directly to faulty workmanship and/or
materials; and the product is within the TWO (2) YEAR warranty term; and the CUSTOMER will include a copy
of the dated Proof of Purchase (original purchase receipt from U.S. ROBOTICS or its authorised reseller) with
the product or part with the returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return
Material Authorisation (RMA) and instructions for the return of the product to the authorised U.S. ROBOTICS
Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its author-
ised U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOT-
ICS Return Centre; to insure the product or assume the risk of loss or damage which may occur in transit;
and to use a shipping container equivalent to the original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part
is received as an authorised return at an authorised U.S. ROBOTICS Return Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model
Number and Product Serial Number for which the RMA was authorised. The enclosed Proof of Purchase will
be inspected for date of purchase and place of purchase. U.S. ROBOTICS may deny warranty service if visual
inspection of the returned product or part does not match the CUSTOMER supplied information for which the
RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S. ROBOTICS will, at its
sole discretion, repair or replace, using new or reconditioned product or parts, to whatever extent it deems
necessary to restore the product or part to operating condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or part to CUSTOMER, at
U.S. ROBOTICS expense, not later than TWENTY ONE (21) DAYS after U.S. ROBOTICS receives the authorised
CUSTOMER return at an authorised U.S. ROBOTICS Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or furnishing repaired or
replaced product or part.
5.0 LIMITATIONS:
5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled with third-party soft-
ware, the use of which is governed by separate end-user license agreements provided by third-party soft-
ware vendors. This U.S. ROBOTICS Limited Warranty does not apply to such third-party software. For the
applicable warranty refer to the end-user license agreement governing the use of such software.
5.2 DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRON-
MENTAL FACTORS: To the extent permitted by applicable law, this U.S. ROBOTICS Limited Warranty does not
apply to normal wear and tear; damage or loss of data due to interoperability with current and/or future ver-
sions of operating system or other current and/or future software and hardware; alterations (by persons
other than U.S. ROBOTICS or authorised U.S. ROBOTICS Service Centres); damage caused by operator error
or non-compliance with instructions as set out in the user documentation or other accompanying documen-
tation; damage caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc. Prod-
ucts evidencing the product serial number has been tampered with or removed; misuse, neglect, and
improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit prod-
ucts; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corrup-
tion; failures of the product which result from accident, abuse, misuse (including but not limited to improper
installation, connection to incorrect voltages, and power points); failures caused by products not supplied
by U.S. ROBOTICS; damage cause by moisture, corrosive environments, high voltage surges, shipping,
abnormal working conditions; or the use of the product outside the borders of the country or territory
intended for use (As indicated by the Product Model Number and any local telecommunication approval
stickers affixed to the product).
5.3 TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN
FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDI-
TIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRE-
SPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORISES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, WARRANTY, OR USE OF ITS
PRODUCTS.
5.4 LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR
ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLI-
