-
16
-
Trouble Shooting Guide
Display is Flashing “E3”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
The hopper is out of pellets
Refill the hopper.
The air dampener is too far open for a low feed
setting
If on the low setting, you may need to close the dampener all the way.
The burnpot holes are blocked.
Remove the burnpot and thoroughly clean it.
The air inlet, the interior chambers, or exhaust
system has a partial blockage.
Follow all cleaning procedures in the maintenance section of the owner's
manual
The hopper safety switch has failed or hopper is
open.
When operating the unit, be sure the hopper lid is closed so that the
hopper safety switch will activate. Check the wires leading from the
hopper safety switch to the control panel and auger motor for secure
connections. Use a continuity tester to test the hopper safety switch;
replace if necessary.
The auger shaft is jammed.
Start by emptying the hopper. Then remove the auger motor by removing
the auger pin, then remove the two bolts that hold the auger bracket to
the auger tube. The auger bracket will now be able to be removed form
the auger tube. Remove the two bolts on the side of the auger tube to
remove the lower bearing of the auger. Pull the auger out of the tube to
free the jam.
The auger motor has failed.
Remove the auger motor from the auger shaft and try to run the unit. If
the motor will turn the shaft is jammed on something. If the motor will not
turn, the motor is bad.
The Proof of Fire (POF) thermodisc has
malfunctioned.
Temporarily bypass the POF thermodisc by disconnecting the two wires
and connecting them with a short piece of wire. Then plug the stove
back up. If the stove comes on and works, you need to replace the
POF thermodisc. This is for testing only. DO NOT LEAVE THE THERMODISC
BYPASSED. Your blowers will never shut off and if the fire went out the
auger will continue to feed pellets until the hopper is empty if you leave
the POF thermodisc bypassed.
The control board is not sending power to the POF
thermodisc or other auger system components.
There should be a 5-volt (approximately) current going to the POF
thermodisc after the stove has been on for 10 minutes.
