User Guide Ver:1.1 Page:
47
Troubleshooting (FAQ)
If you have problems using your USBK, you may find a solution in one of the following
questions and scenarios. To obtain the latest version of FAQ, please visit ‘FAQ’ at ‘Support’
page of our website
www.usb-k.com
.
For further technical assistance, contact us or submit your problem to
support@usb-k.com
.
USBK.exe program doesn’t work. What can I do?
It is .Net framework dependent. That’s why, you should install “Microsoft .NET Framework
Version 2.0” on your computer. You can download it from following link.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0856eacb-4362-4b0d-
8eddaab15c5e04f5&displaylang=en
How can I recover my Encryption Key if I forget it?
If you forget your encryption key, there is no way to get it back except you remember it. After
your key setting, it is securely saved in your device and never exported or displayed during
usage of USBK. Therefore, it is very important that you remember the encryption key or store
it in a safe place.
My BackDisk plugged-in USBK recognized as unformatted. Why?
There are two possibilities:
1. If it is the first time that you are using your BackDisk with your USBK; it will be
recognized as unformatted disk. You should format your BackDisk when you are
using it with your USBK the first time.
2. If you have an A103 model, be sure that you activate right key that you used before
with your BackDisk.
The file that I saved to USBK disk is lost. Why?
USBK is not a real disk and has no flash memory on. It uses ordinary USB flash drives as
data storage area. Although you can copy small sized file on it, it is deleted when you
remove your USBK. You cannot save any file to your USBK. Save data to only your
BackDisk.
I have two partitions on my BackDisk. Can I use one partition
encrypted with USBK and other partition as regular?
No, you cannot use. You should format all your disk with your USBK and all disk is used in
encrypted form.
How long does it to format my 300GB external harddisk by USBK?
There is approximately %30 slowdown. It will be %30 slower than normal formatting of your
harddisk.
How can I read data on my BackDisk if I lost my USBK?
If your USBK is lost/broken, you can buy a new USBK and make it identical with lost/broken
one to read your encrypted data. It is enough to remember your encryption key on
lost/broken one and define the same key on your new USBK. Names of Encryption keys
need not to be the same, but encryption keys must be same.
