V1 June 09
NOTICE
USCutter reserves the right to modify the information contained in this user manual at any
time without prior notice; un-authorized modification, copying distribution or display is
prohibited. All comments, queries or suggestions concerning this manual please consult our
service department.
USC
UTTER
S
ERVICE
P
OLICIES
•
24/7 Online Support: If you should experience a problem with your machine, please go to
www.uscutter.com and click “
Support
.”
Click on 'Submit A Ticket
'. You will then be prompted to enter
your information and describe the situation. Please be specific in your explanation of the problem.
•
Our Technical Support Staff will review your ticket and contact you regarding troubleshooting procedures.
PLEASE BE PATIENT! Our technicians respond to tickets in the order that they are received.
•
Technical Support will assist you in troubleshooting and repairing your machine via phone or internet.
•
If we determine that repair cannot be accomplished via these methods, an RMA (Return Merchant
Authorization) will be issued.
Returns without an RMA with not be accepted
.
Repair costs may apply
for non-warranty issues
. If a replacement part is needed, a deposit MUST be paid for the replacement at the
time the part order is placed. It will be refunded upon our receipt of the defective part. You are responsible
for shipping costs to and from our facility.
A
DDRESS
F
OR
R
ETURNS
:
USCutter RMA #-----
19510 144th Ave NE, Ste. C1
Woodinville, WA, 98072
T
O
R
EACH
S
ERVICE BY
P
HONE
:
425-481-3555 x Option 2
Hours: 8:00am-5:00pm Mon-Fri (Pacific)
Z
EN
C
UT
W
ARRANTY
This product comes with TWO YEAR(Green) (THREE YEAR Black) warranty from date of retail purchase
for US buyers only. Warranty repairs will require buyer to pay for shipping both ways. Warranty does not
cover consumable parts and does not cover misuse or abuse of equipment. This includes damage caused by
improper shipment packaging on the part of the customer.
15
-
D
AY
R
ETURN
P
OLICY
We do not offer full refunds on returned items. If you want to return your unit within 15 days of purchase,
you may return it to us as long as we receive the unit back as it was originally boxed, with all accessories,
and no damage. We have had some returns where customers are careless about packaging the return
shipment, and we must stress, if you do not package the unit well, damage costs will be deducted from your
refund. The customer is required to pay the return shipping. You will be refunded the purchase price minus
original shipping charges and be charged a 20% restocking fee.
Summary of Contents for ZENCUT Black
Page 1: ...V1 June 09 User Manual...
