ZenCut Black User Manua
l
Trouble Shooting 7-6
Symptom:
1. Some customers report that the USB cannot be detected by computer when the USB cable
is connected and the plotter is turned on.
2. The USB port can only accept the original port that USB driver was installed. If user
connects USB on other USB port, then the computer cannot recognize it or will ask to install
driver again.
Solution:
Make sure that you have installed the latest ZENCUT BLACK USB driver. After installation, the
computer can detect USB connected when plotter is on and the USB cable is connected to
computer.
When the USB driver is installed on one USB port and then the USB cable is re-connected to
another USB port on the same PC next time, most computers will show the “New Hardware”
icon and will ask user if they want to install USB driver again.
(This is the “New Hardware” icon that you may see:)
With some computers (laptops mostly), there is no response when the USB cable is connected,
and the “New Hardware” icon cannot be found in the bottom right corner of the screen. Most
often, these computers have hardware problems, or the computer has virus and cannot detect
some new USB components.
If there is no response when the USB cable is connected, you can follow the below steps to
install your ZenCut cutter.
Summary of Contents for ZENCUT Black
Page 1: ...V1 June 09 User Manual...