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Trouble Shooting Guide
STOVE FEEDS PELLETS, BuT WiLL NOT igNiTE
Possible Causes:
Possible remedies: (unplug stove first when possible)
1. Air damper open too far for ignition.
Push the air damper in closer to the side of the stove for startup. In some
situations it may be necessary to have the damper completely closed
for ignition to take place. After there is a flame, the damper can then be
adjusted for the desired feed setting.
2. Blockage in igniter tube or inlet for igniter tube.
Find the igniter housing on the backside of the firewall. The air intake
hole is a small hole located on bottom side of the housing. Make sure it
is clear. Also, look from the front of the stove to make sure there is not
any debris around the igniter element inside of the igniter housing.
3. The burnpot is not pushed completely to the rear of the firebox.
Make sure that the air intake collar on the burnpot is touching the rear
wall of the firebox.
4. Bad igniter element.
Put power directly to the igniter element. Watch the tip of the igniter from
the front of the stove. After about 2 minutes the tip should glow. If it does
not, the element is bad.
5. The control board is not sending power to the igniter.
Check the voltage going to the igniter during startup. It should be a full
current. If the voltage is lower than full current, check the wiring. If the
wiring checks out good, the board is bad.
SmOKE SmELL COmiNg BACK iNTO ThE hOmE
Possible Causes:
Possible remedies: (unplug stove first when possible)
1. There is a leak in the vent pipe system.
Inspect all vent pipe connections. Make sure they are sealed with RTV
silicone that has a temperature rating on 500 degree F or higher. Also,
seal joints with UL-181-AP foil tape. Also, make sure the square to round
adapter piece on the combustion blower has been properly sealed with
the same RTV.
2. The gasket on the combustion blower has gone bad.
Inspect both gaskets on the combustion blower to make sure they are
in good shape.
Because it is a wood-burning device, your pellet heater may emit a faint wood-burning odor. If this increases beyond
normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust system carefully for leaks.
All joints should be properly sealed. Also clean your stove, following instructions in “MAINTENANCE”. If problem per-
sists, contact your dealer.
CONVECTiON BLOWEr ShuTS OFF AND COmES BACK ON
Possible Causes:
Possible remedies: (unplug stove first when possible)
1. The convection blower is overheating and tripping the internal
temperature shutoff.
Clean any dust off of the windings and fan blades. If cleaning the blower
does not help, the blower may be bad.
2. Circuit board malfunction.
Test the current going to the convection blower. If there is power being
sent to the blower when it is shut off, then the control board is fine. If there
is NOT power being sent to the blower when it shuts off during operation,
then you have a bad control board.
