Troubleshooting
8-2
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Machine Operation Trouble
When the following machine operation troubles occur, implement appropriate procedures.
Note
When contacting us, the serial number will be necessary.
To check the serial number, refer to
Checking the Equipment's Serial Number on page i
Symptom
Checkpoints
Corrective Actions
Reference
Page
An application does not
start.
Is the Auto Panel Reset time short?
Set the Auto Panel Reset time to 30
seconds or more.
The screen does not
respond when the power
switch is turned on.
Check the power cord.
Connect both ends of the power cord
securely.
—
Blank sheets are ejected.
—
Check that the settings of the
application software.
—
Paper often jams.
Is the paper loaded correctly?
Load the paper correctly.
—
Turn the orientation 180 degrees
around in which the paper is
positioned.
Is the paper of the supported type? Is
it in good condition?
Remove the paper, turn it over, and
reload it.
Is the paper curled, folded or
wrinkled?
Replace the paper with new paper.
Are there any loose scraps or
jammed paper in the machine?
Remove any jammed paper.
2 or more sheets are
overlaps when ejected.
(multi feed)
—
Load the paper correctly.
Summary of Contents for P-4531DN
Page 1: ...Operation Guide P 4531DN P 5031DN P 5531DN P 6031DN ...
Page 22: ...Machine Parts 1 6 ...
Page 68: ...Preparation before Use 2 46 ...
Page 78: ...Printing 3 10 ...
Page 284: ...Maintenance 7 12 ...
Page 312: ...Troubleshooting 8 28 ...
Page 342: ...Appendix A 30 ...
Page 351: ......