Rocket Access Point
19
FAQ
Q: I am connected to the RAP. Why am I unable to get onto the internet?
A1: Check that the external network line has an internet connection. Ensure that the Gateway field on the network
page is the appropriate IP address for your network controller.
A2: Make sure that the DNS fields are set correctly. Usually this is the IP address of your default gateway. If this issue is
still unresolved, reboot the RAP as you may have saved your settings, but they have yet to be applied.
Q: Why is my Rocket unable to connect to the RAP?
A1: Ensure that the security settings on both devices are set correctly. For help setting up the Rocket please see the
Rocket documentation, or contact Rocket Support.
A2: If you are still experiencing issues with you RAP please contact Rocket Support.
For additional assistance please contact our Support Team at
rocket.support@utility.com or (678) 892-8382