14
How to Use/Troubleshooting
Troubleshooting
Problem
The machine
does not work
Battery is low
Wastewater tank is full
The wastewater tank and the
HEPA are not installed in place.
The nozzle or pipe is blocked
HEPA is dirty
The machine has been used for
too long
Water shortage in the clean
water tank
The clean water tank is not
installed
Water pipe is blocked
Wet-dry garbage separator
missing
The plug of the charging base is
not plugged in properly
The machine is not fully inserted
into the charging base
Poor contact between the
adapter and the charging base
Wastewater tank is full
HEPA is not installed
Roller brush isn’t installed
Abnormal battery pack
The Roller brush is entangled by
hair and other objects
The machine power is less than
20%
Lack of water in the clean water
tank
The cutter motor did not cut the
entangled hair during self-clean-
ing
Charge the product before use
Pour out the wastewater in the wastewater tank
Reinstall the wastewater tank, HEPA and other parts
Check if the nozzle or pipe is blocked and clean it
Clean HEPA
Turn off the power and use it after 10 minutes
Add water
Reinstall the clean water tank
Send it to the service center for repair
Wet-dry garbage separator missing
Check if the plug is connected
Reinsert the machine into the charging base
Reinsert the machine into the charging base
Pour out the wastewater in the wastewater tank
Install the HEPA and wastewater tank
Install Roller brush
Fully charge and discharge the product more than 3
times
Reinstall after cleaning the Roller brush
Place the machine on the charging base to charge the
battery power to at least 20% before self-cleaning
Restart the machine after adding water to the clean
water tank
Take out the Roller brush, use the multifunctional brush
to cut the hair, and then install the Roller brush
Reduced
suction
No water from
the nozzle
Air outlet
leaking water
Product can’t
be charged
Wastewater
tank reminder
light is on
Roller brush
reminder
Lack of water
reminder
Self-cleaning
failed
Abrupt change
in power when
the product is
discharging
Possible reason
Solution
If the product still can’t be used normally after these steps, please contact our service department.