V-Count Ultima AI, Installation And Configuration Manual

Page 1: ...Welcome to V Count Ultima AI People Counter Installation and Configuration for Reseller...

Page 2: ...llation and Con guration of V Count Ultima AI Sensors The audience of this course is technical support and installation staff of partners and contractors The audience is assumed to know V Count Soluti...

Page 3: ...stallation we are assuming that Site Architecture Design is prepared All the details of what needs to be installed at which location and with which con gurations should be documented and ready before...

Page 4: ...sign document has general information about the installation site and the product models that will be installed Information about each device should be clearly and fully documented Site Architecture D...

Page 5: ...Site Architecture Design You are expected to prepare this document before installation and must get approval from V Count Pre Sales team Please ask for a template from V Count Support Services...

Page 6: ...hitecture Design Preparation of a Site Architecture Design document is described in People Counter Architecture for Reseller Course Please also take V Count Ultima AI People Counter Architecture Desig...

Page 7: ...stallation After placing the order for the sensors shipment phase starts Please do a pre installation site check at this stage with your customer before installation day Let s de ne Pre installation S...

Page 8: ...Before Installation...

Page 9: ...Important Information In the following slides you will see important information before the installation process Sticking to these guidelines during installation will make the process ow smoothly...

Page 10: ...Handle with Care Sensors should be handled gently Touching the camera s lenses must be avoided...

Page 11: ...Ethernet Port Please avoid roughly pulling out the ethernet cable from the sensor...

Page 12: ...In the Box In the Ultima AI Sensor Box there will be 1 x Ultima AI People Counter Sensor 1 x Ultima AI Recess Mounting Unit...

Page 13: ...In the Box In the Ultima Sensor Box there will be 3 x Mounting Screws...

Page 14: ...Label MAC ID is at the back of the sensor MAC ID is used as the serial number of the sensor...

Page 15: ...stomer After pre installation site check is completed and all is in place to start an installation contact your customer and ask for the most suitable time for installation Reseller Customer 1 Install...

Page 16: ...to its dif cult conditions i e multiple cameras in one entrance or you re not experienced enough please log a case for V Count Support Services and ask for remote installation support Reseller Custom...

Page 17: ...arations clearances insurance requirements etc Please make sure that your technician s is certi ed and experienced on working with electric circuits network equipment cabling IP con gurations Please p...

Page 18: ...er before going on site for installations This will provide a precaution to avoid surprises on site for us Please ask for a copy of the document from V Count Support services and keep a signed by cust...

Page 19: ...Onsite Activity Report...

Page 20: ...Onsite Activity Report d zenleme nerisi...

Page 21: ...Onsite Activity Report ne yazal m...

Page 22: ...What you may need You need these tools for installation for most of the cases Please note that laptop should have ethernet port access...

Page 23: ...What you may need Laser meter to measure heights easily 9V 3A adaptor POE Injector to power and con gure the sensor connecting to a laptop...

Page 24: ...overage for insurance Some customers may demand professional liability insurance with limits up to 10 million Euros Discuss this with the customer before the visit and report any situation to V Count...

Page 25: ...usage the Ultima sensor is compatible with the equipment produced with IEEE802 3af standards Using incompatible equipment may harm the hardware and will cause the warranty to be void In the case of a...

Page 26: ...Installation Day Check the store layout for placing the sensors Run network cables to sensor locations...

Page 27: ...Labeling Please obtain and use labels to identify cables connected on the switch and easily show which cable belongs to which sensor and location...

Page 28: ...Labeling On switch side label specify the serial number and the location of the device for example door number 1 Serial No Location...

Page 29: ...ctivity to sent the data to the Business Intelligence Platform Both DHCP and Static IP con gurations are supported Following Ip address and ports needs to be white listed 12100 12109 to 54 154 163 83...

Page 30: ...Network Setting Connect the sensor to your laptop with an ethernet cable Plug adaptor of the sensor to power The sensor will power on...

Page 31: ...lt ip is 192 168 1 26 The next step is to con gure laptop IP settings to reach the sensor interface Please set it to IPv4 192 168 1 x x should be set to any number rather than sensor ip Subnet Mask 25...

Page 32: ...Network Settings For using MAC OS laptops for arranging the ip address System Preferences Network Find the cable connection and double click on it Con gure your laptop ip address manually...

Page 33: ...web browser of the laptop to reach the sensor s web interface Enter your credentials to log into the sensor Once in the interface go to System Settings Network Settings Set the network settings of the...

Page 34: ...people counter sensor is always mounted on the ceiling looking perpendicular to oor Never install the sensors with angles Record where each sensor is mounted in the Onsite Activity Report Use labels...

Page 35: ...Mounting the Sensors For physical installation videos please visit https v count com ultima ai installation guide...

Page 36: ...start con guration and calibration of them You need to set working hours time zone counting region IN and OUT lines and set the sensor parameters This process is what we refer to as Calibration In ba...

Page 37: ...passing under it many times and trying all possible walkthroughs You may also need you to lower down your height by kneeling to imitate a child if the solution required child counting Calibration of...

Page 38: ...should go to cloud to add the sensor under customer interface Please note that you can also do these settings before installing the sensors as a preparation Go to https cloud v count com and login us...

Page 39: ...BIP Side Con gurations You will come to this page If it s a new customer you need to create a new customer entry Notice the button on the top right Click on it to create a new customer...

Page 40: ...BIP Side Con gurations This is the form to ll in for your new customer Populate elds aligned with the Site Architecture Design document...

Page 41: ...Con gurations Also set these elds aligned with customer preferences Please set Wi and Wi Fields to on in any case Leave the elds untouched if it s not speci ed in Site Architecture Design Click on Ad...

Page 42: ...BIP Side Con gurations Click on three dots and then Stock on the next slide...

Page 43: ...BIP Side Con gurations Select the serial numbers that will be assigned to the customer and click update...

Page 44: ...BIP Side Con gurations Click on Manage Users to create a user for the customer as well...

Page 45: ...BIP Side Con gurations You will see that there s already an account created for you Click on Edit...

Page 46: ...BIP Side Con gurations You can create as many accounts you want from your partner interface Choose a password for the client and click on Edit User...

Page 47: ...BIP Side Con gurations Now you should logout and login with the new account that you created for your customer...

Page 48: ...BIP Side Con gurations Click on Devices under Settings and you ll see this page...

Page 49: ...BIP Side Con gurations Select the serial number from the list Add device name The Device name should be same as the Site Architecture Design document...

Page 50: ...BIP Side Con gurations Leave the health check on Set the device location to explanation speci ed in the Site Architecture Document Click on Save...

Page 51: ...BIP Side Con gurations Now go to Doors section under Settings and create a new door adding device s in it...

Page 52: ...urations Finally you have to create a new Store and associate the Door s you created to the Store Go to the Stores section under Settings to do that Set working hours carefully according to Site Archi...

Page 53: ...BIP Side Con gurations Set the elds according to the design for that store Leave any eld as default if not mentioned in Site Architecture Design...

Page 54: ...orrectly con gured and tested please ll in the onsite activity report and get the signature of the store manager personnel Send the report to V Count Services Coordinator for our records Please note t...

Page 55: ...a Subject Installation Veri cation Required Customer Name Location Name Attach On Site Activity Report to the email V Count Support services will register your installation and verify the installation...

Page 56: ...e If you don t have support portal credentials please send an email to help v count com to request one Please take the V Count Ultima AI People Counter Installation and Con guration Certi cation Exam...

Page 57: ...Thank you for listening...