In case of any query/issue with the product please reach out to us at support@v-tac.eu
V-TAC EUROPE LTD, Bulgaria, Plovdiv 4000, bul.L.Karavelow 9B
8
TROUBLE SHOOTINGS AND NOTES
QUESTION:
Why doesn't the camera connect to the Wi-Fi network or off line
sub-normally?
ANSWER
：
1. Currently, the camera supports 2.4G network Wi-Fi of the 802.11b /g/n
protocol. 5G Wi-Fi is not supported.
2. Please ensure that the camera and phone is covered in the same network
wifi signal area.
3. Check whether the network Wi-Fi password is entered correctly before
scanning the QR code.
4. Check whether the power and network are normal.
5. Re-plug the power and reset the camera to restart.
6. Re-configure the camera.
NOTE:
When you connect your Camera to your phone through the YCC365 Plus
it may automatically detect the latest firmware and prompt you if a new firm
-
ware upgrade is available. You can also check the firmware update manually in
Device Settings page of YCC365 Plus
app. If you accept to install the firmware
upgrade, make sure that your camera is connected to the power adapter before
upgrading the firmware. Do not power off the camera during the upgrade
process.
