11 Trouble-shooting
11
Trouble-shooting
You may be able to trouble-shoot the following malfunctions yourself. If not, note down
the error message in full (message, F and E numbers) and call Customer Services.
11.1
Error messages
Display
Possible cause
Solution
A0 Check outlet
▪
The drain hose is
blocked, kinked or
defective.
▪
The pumping height
of the drain hose is
too high (>1.2 m).
▪
The appliance is con-
nected to a con-
cealed double drain
trap.
▸ Check part of drain hose that is not
housed in appliance.
▸ Press the
button.
▸ Restart the programme.
A3 Clean mois-
ture sensor
▪
The moisture sensor
is dirty or wet.
▸ Clean moisture sensor and then wipe dry
▸ Press the
button.
▸ Restart the programme.
A9 Clean filter
and mats
▪
Door filter, door filter
mat and/or front filter
mat are clogged.
▸ Check and clean door filter and door fil-
ter mat (see page 26).
▸ Check and clean the front filter mat (see
▸ Press the
button.
▸ Restart the programme.
Insert door fil-
ter / close appli-
ance door
▪
The door filter is
missing.
▪
The appliance door is
open.
▸ Insert door filter (ensure it is positioned
correctly).
▸ Close the appliance door.
▸ Restart the programme.
Insert front mat
▪
The front filter mat is
not inserted correctly.
▸ Insert front filter mat correctly.
▸ Close the appliance door.
▸ Restart the programme.
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