11 Trouble-shooting
Display
Possible cause
Solution
FXX/EXX see in-
structions
SN XXXXX
XXXXXX
▪
Various situations can
lead to this error mes-
sage.
▸ Press the
button.
▸ Remove the mains plug from the mains
socket.
▸ Wait for about 1 minute.
▸ Insert the mains plug into the mains
socket again and select a new pro-
gramme.
▪
If the error appears
again:
▸ Note down error message in full and ap-
pliance's SN.
▸ Remove the mains plug from the mains
socket.
▸ Contact Customer Services (see page
UXX/EXX see in-
structions
SN XXXXX
XXXXXX
▪
Overvoltage (U1)
▪
Undervoltage (U2)
▸ Press the
button.
▸ Remove the mains plug from the mains
socket.
▸ Wait for about 1 minute.
▸ Insert the mains plug into the mains
socket again and select a new pro-
gramme.
▪
If the error appears
again:
▸ Remove the mains plug from the mains
socket.
▸ Have an electrician check the house in-
stallation.
11.2
Other possible problems
Problem
Possible cause
Solution
The programme
takes signific-
antly longer
than indicated.
▪
Door filter and/or
door filter mat are
blocked.
▸ Clean door filter and/or door filter mat
▪
Front filter mat is
clogged.
▸ Clean the front filter mat (see page 27).
▪
Very wet washing.
▸ Spin washing at a higher speed.
▪
The ambient temper-
ature is too high or
too low.
▸ Improve circulation and ventilation of air
in room.
▸ Ensure that the temperature of the room
is between 5 and 35 °C.
No new pro-
gramme can be
selected.
▪
A programme was in-
terrupted.
▸ Press the
button.
▸ Select a new programme.
30
