Defect
Cause
Remedy
→ There is something wrong with the
power outlet fuse.
u
Check the fuse.
→ Power cut
u
Keep the appliance closed.
u
Protecting food: Lay freezer packs on top of the food or
use another freezer if the power is off for a prolonged
period.
u
Do not re-freeze defrosted food,
→ The appliance plug does not fit the
appliance properly.
u
Check the appliance plug.
Temperature is not
cold enough.
→ The appliance door is not closed
properly.
u
Close the appliance door.
→ Not enough ventilation.
u
Keep ventilation grille clear, and clean it.
→ The ambient temperature is too
high.
u
Solution: (see 1.3 Appliance range of use) .
→ The appliance was opened too
many times or for too long.
u
Wait to see if the required temperature corrects itself.
If not, contact Customer Service (see 9.4 Customer Serv‐
→ The temperature is set incorrectly.
u
Turn down the temperature and check after 24 hours.
→ The appliance is too close to a heat
source (oven, radiator, etc).
u
Move the appliance or the heat source.
→ The appliance was not correctly
installed in the recess.
u
Check if the appliance was installed correctly and that
the door closes properly.
The door seal is
defective or needs
to be replaced for
another reason.
→ The door seal can be replaced. It
can be replaced without the need
for special tools.
u
Contact Customer Services (see 9.4 Customer Services) .
The appliance
builds up too much
ice or condensa‐
tion.
→ The door seal may have slipped out
of its groove.
u
Check that the door seal is well fitted in the groove.
9.3.2 Features
Defect
Cause
Remedy
The internal light
does not come on.
→ The appliance is not switched on.
u
Switch the appliance on.
→ The door was open for longer than
15 minutes.
u
Interior lighting turns off automatically after approx. 15
min. with the door open.
→ The LED interior light is faulty or
the lid is damaged.
u
Contact customer service (see 9.4 Customer Services) .
The freezer
compartment
cannot be closed.
→ The lock is on when the door is
open.
u
Use the handle again.
9.4 Customer Services
First check if you can fix the error yourself (see 9 Customer
help) . If you can't, contact Customer Services.
Customer help
* Depending on model and options
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