V-ZUG GAS641, Operating Instructions Manual

6 Trouble-shooting

6 

Trouble-shooting

What to do if … 

… the ignition is not working?

Possible cause

Solution

▪

Food or cleaning product
residue stuck between the
ignition sparkers and the
burners.

▸ Clean the area between the ignition sparker and

the burner.

▪

The burners are wet.

▸ Dry the burner caps carefully.

▪

The burner caps are not po-
sitioned correctly.

▸ Check that the caps are positioned correctly.

▪

The appliance is not
earthed, is not earthed cor-
rectly or the earthing is dam-
aged.

▸ Notify our Customer Services.

▪

The thermocouple is dirty.

▸ Clean the area between the thermocouple and

the burner.
Notify Customer Services if the thermocouple is
not working properly.

… the flame is not uniform?

Possible cause

Solution

▪

The parts of the burners are
not positioned correctly.

▸ Position the burner parts correctly once they

have cooled down.

▪

The grooves on the flame
spreader are dirty.

▸ Clean the grooves on the flame spreader.

... the gas flow is not normal or there is no gas?

Possible cause

Solution

▪

Check the gas supply to the
hob.

▸ Open valve in the main distributor or intermedi-

ate valves.

▪

If the gas is supplied from a
gas cylinder, check whether
it is empty.

▸ Replace the empty gas cylinder.

... the kitchen smells of gas?

Possible cause

Solution

▪

Incorrect coupling of the gas
cylinder.

▸ Check that the coupling of the gas cylinder is

sound.

▪

Possible gas leak.

▸ Turn off the gas tap, ventilate the room and im-

mediately notify Customer Services. Do not use
the appliance until ensuring that there is no gas
leak in the installation or appliance itself.

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