NOTICE
Incorrect cleaning damages the appliance!
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Do not use cleaning agents in concentrated form.
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Do not use any scouring or abrasive sponges or steel
wool.
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Do not use any sharp or abrasive cleaning agents, nor
any that contain sand, chloride or acid.
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Do not use chemical solvents.
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Do not damage or remove the type plate on the inside of
the appliance. It is important for the customer service.
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Do not pull off, bend or damage cables or other compo‐
nents.
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Do not allow any cleaning water to enter the drain
channel, ventilation grille or electrical parts.
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Please use soft cleaning cloths and a universal pH-
neutral cleaning agent.
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Please use cleaning and care products suitable for
contact with foodstuffs in the appliance interior.
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Empty appliance.
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Pull out the power plug.
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Clean plastic outer and inner surfaces with lukewarm
water and a little washing-up liquid.
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Most of the parts can be dismantled for cleaning: see the
relevant chapter.
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Clean drawers by hand with lukewarm water and a little
washing up liquid.
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All the other fittings can be put in the dishwasher.
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Only use a damp cloth to clean the telescopic rails. The
grease in the runners is for lubrication purposes and
must not be removed.
After cleaning:
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Wipe dry the appliance and items of equipment.
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Connect the appliance and switch it on again.
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Switch on Fast-Freeze (see 5.7 Fast-Freeze) .
When the temperature is sufficiently cold:
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Put the food back inside.
6.3 Service & Support
The Troubleshooting section gives you valuable advice on
what to do in case of minor errors. This saves you having to
call out an engineer and avoids potential costs.
For information about the warranty, please go to
www.vzug.com -> Service -> Garantieinformationen (Appli‐
cable details). Please read these carefully.
Register your appliance today:
-
online at www.vzug.com -> Service -> Garantieerfas‐
sung (Registration) or
-
use the supplied registration card, if applicable.
This means we can give you the best support in the case of
a breakdown during the warranty period. You will need the
serial number (SN) and model name to register. You can find
this information on the rating plate of the appliance.
About my appliance:
Serial no.:_____________ Model:______________
Always have these details to hand in case you have to
contact V-ZUG. Many thanks.
Your repair order
In Switzerland you can call a free service number 0800 850
850 to talk directly to your nearest service centre. Call us to
arrange an engineer to visit you.
Customers outside Switzerland can go to www.vzug.com
-> Service -> Service Numbers / Contact your local Service
Centre.
General and technical inquiries, accessories, service and
warranty extension
V-ZUG is happy to help you with general administrative and
technical enquiries, accept your orders for accessories and
spare parts and inform you about our advanced service
contracts. Just go to www.v-zug.com, info@vzug.com to
find your local service centre and in Switzerland (+41) 58 767
67 67.
7 Malfunctions
Your appliance is designed and manufactured for a long
life span and reliable operation. If a malfunction nonethe‐
less occurs during operation, check whether it is due to a
handling error. In this case you will have to be charged for
the costs incurred, even during the warranty period. You
may be able to rectify the following faults yourself:
Defect
Cause
Remedy
Appliance does not
work.
→ The appliance is not switched on.
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Switching on the appliance.
→ The power plug is not properly
inserted in the wall socket.
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Check power plug.
→ The fuse of the wall socket is not in
order.
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Check fuse.
The compressor
runs for a long
time.
→ The compressor switches to a
low speed when little cold is
needed. Although the running time
is increased as a result, energy is
saved.
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This is normal in energy-saving models.
→ Fast-Freeze is switched on.
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The compressor runs longer to cool the food quickly.
This is normal.
A LED on the
bottom rear of
the appliance (at
the compressor)
flashes repeatedly
every 5 seconds*.
→ There is a fault.
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Please contact the after-sales service (see 6 Mainte‐
Malfunctions
* Depending on model and options
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