CCU Image Controller for CeilingVIEW HD-18 DocCAM
CCU Image Controller for CeilingVIEW HD-18 DocCAM - Document 342-0197 Rev. A
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Warranty Information:
(See Vaddio Warranty Policies posted on vaddio.com for complete details):
Hardware* Warranty:
One year limited warranty on all parts. Vaddio warrants this product against defects in
materials and workmanship for a period of one year from the day of purchase from Vaddio. If Vaddio receives
notice of such defects during the warranty period, they will, at their option, repair or replace products that prove to
be defective.
Exclusions:
The above warranty shall not apply to defects resulting from: improper or inadequate maintenance
by the customer, customer applied software or interfacing, unauthorized modifications or misuse, operation
outside the normal environmental specifications for the product, use of the incorrect power supply, improper
extension of the power supply cable or improper site operation and maintenance.
Vaddio Customer Service:
Vaddio will test, repair, or replace the product or products without charge if the unit
is under warranty and is found to be defective. If the product is out of warranty, Vaddio will test then repair the
product or products. The cost of parts and labor charge will be estimated by a technician and confirmed by the
customer prior to repair. All components must be returned for testing as a complete unit. Vaddio will not accept
responsibility for shipment after it has left the premises.
Vaddio Technical Support:
Vaddio technicians will determine and discuss with the customer the criteria for
repair costs and/or replacement. Vaddio Technical Support can be contacted through one of the following
resources: e-mail support at
support@vaddio.com
or online at
www.vaddio.com.
Return Material Authorization (RMA) Number:
Before returning a product for repair or replacement, request an
RMA from Vaddio’s technical support. Provide a technician with a return phone number, e-mail address, shipping
address, and product serial numbers and describe the reason for repairs or returns as well as the date of
purchase and proof of purchase. Include your assigned RMA number in all correspondence with Vaddio. Write
your assigned RMA number on the shipping label when returning the product. All returns are subject to a
restocking fee without exception (see warranty policies at vaddio.com).
Voided Warranty:
The warranty does not apply if the original serial number has been removed or if the product
has been disassembled or damaged through misuse, accident, modifications, or unauthorized repair. Cutting the
power supply cable on the secondary side (low voltage side) to extend the power to the device (camera or
controller) voids the warranty for that device.
Shipping and Handling:
Vaddio will not pay for inbound shipping transportation or insurance charges or accept
any responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping,
transportation, and insurance charges for all items under warranty but will not assume responsibility for loss
and/or damage by the outbound freight carrier. If the return shipment appears damaged, retain the original boxes
and packing material for inspection by the carrier. Contact your carrier immediately.
Products Not Under Warranty:
Payment arrangements are required before outbound shipment for all out of
warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry
standard practices.
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