Troubleshooting and Care
When the camera doesn't behave as you expect, check the indicator light on the front before you do
anything else.
Use this table to determine whether it's time to call Vaddio Technical Support.
What is it doing?
Possible causes
Check and correct
Nothing.
The light on the front is off and
no video is available.
At least one of the cables is
bad.
Check using known good cables.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Use a different outlet.
The camera or its power supply
is bad.
Contact your reseller or Vaddio
Technical Support.
The light on the front of the
camera is off but the web
interface and video are
available.
The status light is turned off.
You can turn it on again using the LED
soft DIP switch on the System page, or
using the Telnet command
camera
led on
.
The camera is not responding
to the remote and the light is
yellow.
A firmware update is in
progress.
Wait a few minutes, and try again when
the light turns blue.
The camera does not respond
to the remote, but the web
interface is available.
The remote is not using the
same IR channel as the
camera.
Push the Camera Select 1 button on
the remote.
The batteries in the remote are
dead.
Put new batteries in the remote.
The camera responds to the
remote but the web interface is
not available.
The camera is not using the IP
address you browsed to.
Press the Data Screen button on the
remote to see camera information.
Video is available but the
camera does not move.
ConferenceSHOT FX cameras
must be manually positioned.
Check the System screen to verify the
camera model. This is normal behavior
for fixed cameras.
No H.264 video stream.
IP streaming is not enabled.
Enable IP streaming: Streaming page in
the web interface.
No USB video stream.
USB streaming is not enabled.
Enable USB streaming: Streaming
page in the web interface.
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Integrator's Complete Guide to the ConferenceSHOT FX USB 3.0 Fixed Camera
