Warranty
Information
Warranty Information on Hardware* –
One (1) year limited warranty on all parts. Vaddio warrants this product against defects in
materials and workmanship for a period of one (1) year from the date of purchase. If Vaddio receives notice of such defects during the
warranty period, Vaddio will either, at its option, repair or replace products which prove to be defective.
Exclusions –
The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by customer, customer-
supplied software or interfacing; unauthorized modifications or misuse; operation outside of the environmental specifications for the
product; use of incorrect power supply; or improper site operation and maintenance.
Obtaining Warranty Service –
To obtain warranty service, products must be returned to a service facility designated by Vaddio. Cus-
tomer shall prepay shipping charges for product(s) returned to Vaddio for warranty service and Vaddio shall pay for return of the product(s)
to customer. However, customer shall pay all shipping charges, duties and taxes for product(s) returned to Vaddio from another country.
Vaddio’s Customer Service –
If the camera is still under warranty, Vaddio will test, repair or replace the product(s) without charge. If
the camera is out of warranty, Vaddio will test, then repair the product(s) for the cost of parts and labor. Charges will be estimated by a
technician and confirmed by the customer prior to repair. All camera components must be returned to be tested as a complete unit.
Repair time for all cameras is a maximum of two (2) business days from receiving to outbound shipping. Vaddio will not accept
responsibility for shipment after the camera has left the premises.
Vaddio’s Technical Support –
Vaddio’s technicians will determine and discuss with the customer the criteria for repair costs and/or
replacement.
RMA Number (Return Merchandise Authorization Number) –
Before returning a product for repair or replacement, request an RMA number from Vaddio’s Technical Support. Provide the technician
with a return phone number or E-mail and a shipping address. Describe the product(s), provide serial number(s), the reason for repair or
return, and the date of purchase. Include your assigned RMA number on all correspondence with Vaddio. Write your assigned RMA
number on the outside of the box when you return the camera.
Voided Warranty –
This warranty does not apply if the Vaddio serial number has been removed or if the product(s) has been disas-
sembled or damaged through misuse, accident, modifications or unauthorized repair.
Shipping and Handling –
Vaddio will not pay for inbound shipping, transportation or insurance charges, or accept any responsibility for
loss and/or damage from inbound transit. Vaddio requires that all overseas returns are shipped via UPS. Vaddio will pay for outbound
shipping, transportation and insurance charges but will not assume responsibility for loss and/or damage by the outbound freight carrier.
Products Not Under Warranty –
Payment arrangements are required before outbound shipping for all products that are out of warranty.
*
Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-
standard practices.
In accordance with ISO/IEC Guide 22 and BS 7514:
Manufacturer’s Name
Vaddio
This product complies with the requirements of the EMC Directive 89/339/EEC.
• Electromagnetic Emissions:
CFR 47: 1999 § 15.107 and § 15.109
Class B
• Immunity:
EN 55024
1998
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.
1.) This device may not cause harmful interference.
2.) This device must accept any interference received, including interference that may cause undesired operations.
Warning:
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equip-
ment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Also, a class B digital device meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Declaration of
Conformity
