0020193966_04 ecoTEC exclusive Installation and maintenance instructions
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Guarantee and Customer Service
Thank you for installing a new Vaillant appliance in your home.
Vaillant appliances are manufactured to the very highest standard so we are pleased to offer our
customers a comprehensive guarantee.
To maintain your guarantee, the boiler must be serviced annually by a competent person who
holds the required qualifications in accordance with the rules in force of the country where the
product is installed and in accordance with the manufactures recommendations.
We recommend you complete your guarantee registration as soon as possible.
Guarantee Registration
Sales Support:
Telephone: 0345 602 0262
Technical Enquiries:
Telephone: 0344 693 3133
Email: technical@vaillant.co.uk
General Enquiries:
Telephone: 0345 602 2922
Training Enquiries:
Telephone: 0345 601 8885
Email: training.enquiriesuk@vaillant-group.com
Spares Enquiries:
Telephone: 01773 596 615
To register your Vaillant appliance visit:
https://self-service.vaillant.co.uk/warranty-registration
Vaillant is a licensed member of the Benchmark Scheme. Benchmark places responsibilities on both manufacturers and installers.
The purpose is to ensure that customers are provided with the correct equipment for their needs, that it is installed, commissioned
and serviced in accordance with the manufacturer’s instructions by a competent person approved at the time by the Health and
Safety Executive and that it meets the requirements of the appropriate Building Regulations.
The Benchmark Checklist can be used to demonstrate compliance with Building Regulations and should be provided to the customer
for future reference.
Installers are required to carry out installation, commissioning and servicing work in accordance with the Benchmark Code of
Practice which is available from the Heating and Hotwater Industry Council who manage and promote the Scheme.
Benchmark is managed and promoted by the Heating and Hotwater Industry Council.
