Chapter 13 _____________________________________________________________ Maintenance
VAISALA _______________________________________________________________________ 69
Technical Support
For technical questions, contact the Vaisala technical support:
Fax
+358 9 8949 2790
Return Instructions
If the product needs repair, please follow the instructions below to
speed up the process and to avoid extra costs to you.
1.
Read the section Warranty on page 7.
2.
Contact a Vaisala Service Center or a local Vaisala
representative. The latest contact information and instructions
are available from www.vaisala.com. Addresses of the Service
Centers are provided in section Vaisala Service Centers on page
70.
Please have the following information on hand:
- serial number of the unit
- date and place of purchase or last calibration
- description of the fault
- circumstances in which the fault occurs/occurred
- name and contact information of a technically competent
person who can provide further information on the problem
3.
Pack the faulty product in a strong box of adequate size, with
proper cushioning material to avoid damage.
4.
Include the information specified in step 2 in the box with the
faulty product. Also include a detailed return address.
5.
Ship the box to the address specified by your Vaisala contact.
