7. Troubleshooting
7.1 Problem Situations
Table 5 Troubleshooting Table
Problem
Possible Cause
Solution
AP10 cannot connect to
viewLinc Enterprise Server. The
following message is shown on
the display:
Not connected to viewLinc
AP10 network settings are
incorrect.
Check and correct network
settings of AP10. Verify that it
can join the network.
AP10 does not have the
address of the viewLinc
Enterprise Server.
Check and correct viewLinc
settings of AP10.
Firewall is blocking the
viewLinc communication port.
Check that connections
between AP10 and viewLinc
Enterprise Server are allowed
on port 12600 (default).
Network outage.
Check that the Ethernet
connection cable is attached to
the AP10, and that the activity
LEDs on the Ethernet
connector are flashing. Contact
your local IT support.
The following message is
shown on the display:
Not connected to NTP
AP10 has just started up and it
has lost accurate time during
power off.
Wait for AP10 to synchronize
time with the NTP (Network
Time Protocol) servers. See
Time Synchronization (page 11)
AP10 has been unable to
synchronize time with any of
the NTP servers on its list for
more than three weeks.
Check the NTP settings and
take corrective action so that at
least one of the listed NTP
servers is reachable by the
AP10. See
AP10 User Guide
M211860EN-A
36
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