18
19
EN
EN
Useful information
Useful information
C
C
Troubleshooting
You may try to solve the following simple problems by yourself. If them cannot be solved,
please contact the after-sales department.
Failed operation
• Check whether the appliance is connected to power or
whether the plug is in well contact
• Check whether the voltage is too low
• Check whether there is a power failure or partial circuits
have tripped
Odor
• Odorous foods shall be tightly wrapped
• Check whether there is any rotten food
• Clean the inside of the refrigerator
Long-time operation of the
compressor
• Long operation of the refrigerator is normal in summer
when the ambient temperature is high
• It is not suggestible having too much food in the
appliance at the same time
• Food shall get cool before being put into the appliance
• The doors are opened too frequently
Light fails to get lit
• Check whether the refrigerator is connected to power
supply and whether the illuminating light is damaged
• Have the light replaced by a specialist
Doors cannot be properly
closed
• The door is stuck by food packages
• Too much food is placed
• The refrigerator is tilted
Loud noise
• Check whether the floor is level and whether the
refrigerator is placed stably
• Check whether accessories are placed at proper
locations
Door seal fails to be tight
• Remove foreign matters on the door seal
• Heat the door seal and then cool it for restoration (or
blow it with an electrical drier or use a hot towel for
heating)
Water pan overflows
• There is too much food in the chamber or food stored
contains too much water, resulting in heavy defrosting.
• The doors are not closed properly, resulting in frosting
due to entry of air and increased water due to defrosting.
Hot housing
• Heat dissipation of the built-in condenser via the
housing, which is normal
• When housing becomes hot due to high ambient
temperature, storage of too much food or shutdown of
the compressor is shut down, provide sound ventilation to
facilitate heat dissipation
Surface condensation
• Condensation on the exterior surface and door seals of
the refrigerator is normal when the ambient humidity is
too high. Just wipe the condensate with a clean towel.
Abnormal noise
• Buzz: The compressor may produce buzzes during
operation, and the buzzes are loud particularly upon start
or stop. This is normal.
• Creak: Refrigerant flowing inside of the appliance may
produce creak, which is normal.
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