27
EN
Cleaning and maintenance
C
Trouble Shooting
Whenever there is a problem with the appliance, check if you can solve it following the tables
below. If the problem persists, please contact the customer service.
Description
Possible cause
Solution
Appliance does not
start
• Door is not closed
properly.
• Clothes are stuck.
• Close the door properly and restart.
• Check the laundry.
Door can't be
opened
• Safety protection is
activated.
• Disconnect the power and restart.
Water leakage
• Connections are not
tight enough.
• Check and fasten the water inlet pipe.
• Check and clean the outlet hose.
Detergent residues
in the detergent
dispenser
• Detergent is damp
and/or clotted.
• Clean and wipe the detergent dispenser
dry.
Indicator or display
does not work
• PC board or harness
have connection
problems.
• Switch off the power and check if the
mains plug is connected properly.
Abnormal noise
• Fixing bolts still in
place.
• Floor is not solid or
level.
• Check if the fixing bolts have been
removed.
• Make sure the appliance is installed on
a solid and level floor.
Error Codes
• Door is not closed
properly
• Close the door properly and restart.
• Water injecting
problem during wash
cycle.
• Check if the water pressure is high
enough.
• Straighten the water pipe.
• Clean the inlet valve filter.
• Overtime water
draining
• Check the drain hose for blockage.
• Water overflow
• Restart the appliance
• Others
• Restart the appliance. If problem
persists, please contact the customer
service.
