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20. SERVICING & PARTS REPLACEMENT

Always turn off the gas supply and allow to cool completely before
commencing any servicing (The appliance inlet “T” connector incorporates
an isolating valve).

It is recommended that, at least once a year, the appliance is disconnected
and the fireplace opening checked and cleared of any debris. 

This product uses fuel effect pieces and a burner compartment wall
containing Refractory Ceramic Fibres (RCF), which are man-made vitreous
silicate fibres. Excessive exposure to these materials may cause irritation to
eyes, skin and respiratory tract. Consequently, it is important to take care
when handling these articles to ensure that the release of dust is kept to a
minimum. To ensure that the release of fibres from these RCF articles is kept
to a minimum, during installation and servicing we recommend that you use
a HEPA filtered vacuum to remove any dust and soot accumulated in and
around the fire before and after working on the fire. When replacing these
articles we recommend that the replaced items are not broken up, but are
sealed within a heavy duty polythene bag, clearly labelled as RCF waste. RCF
waste is classed as a stable, non-reactive hazardous waste and may be
disposed at a landfill licensed to accept such waste. Protective clothing is
not required when handling these articles, but we recommend you follow the
normal hygiene rules of not smoking, eating or drinking in the work area and
always wash your hands before eating or drinking.

This appliance does not contain any component manufactured from asbestos
or asbestos related products.

Check that the appliance is clean and that soot or debris is not blocking the gaps 
between the ceramic fuel effect pieces causing an imperfect flame.

Ensure that the metal gauze around the pilot and injector are clear of lint and dust.

Check that soot or debris is not impairing the electrode spark or pilot burner.

Check that soot or debris is not blocking any of the holes in the main burner.

After servicing, make sure that the ceramic rear wall and ceramic fuel effect pieces
are replaced correctly as described in the installer and owner guide supplied with
the ceramic fuel effect. The installer and owner guide supplied with the ceramic fuel
effect should be placed inside or attached to this guide.

Always test for gas soundness and spillage after servicing the appliance.

Page 38

© 

Baxi Heating U.K. Limited 2010.

INSTALLER GUIDE

Summary of Contents for 964

Page 1: ... owner We trust that this guide gives sufficient details to enable this appliance to be installed operated and maintained satisfactorily However if further information is required our Valor Fires Technical Helpline will be pleased to help Telephone 0844 8711 565 National call rates apply in the United Kingdom In the Republic of Ireland Telephone 0044 844 8711 565 INSTALLER AND OWNER GUIDE ...

Page 2: ...owing address The Company Secretary Baxi Heating UK Limited Brooks House Coventry Road Warwick CV34 4LL Warning Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages Valor Fires Erdington Birmingham B24 9QP www firesandstoves co uk Because our policy is one of constant development and improvement details may vary...

Page 3: ...he British Standards Institute The Highest Standards Valor Fires is a member of SBGI and HHIC Heating and Hot water Industry Council that work to ensure high standards of safety quality and performance Careful Installation This gas fires must be installed by a competent GAS SAFE REGISTER engineer GAS SAFE REGISTER or CORGI engineer outside of UK in accordance with our installer guide and should no...

Page 4: ...Page 4 Baxi Heating U K Limited 2010 INSTALLER GUIDE FOR OWNER GUIDE SEE PAGES 43 TO 59 INSTALLER GUIDE ...

Page 5: ...requirements 12 4 5 Room considerations 12 4 6 Chimney preparation 12 4 7 Fireplace preparation 13 4 8 The hearth and back panel 13 4 9 Fireplace clearances 14 4 10 Installation options 16 4 11 Flues 19 5 PACK CONTENTS 20 6 FIREPLACE CHECK 23 6 1 Soundness for appliance attachment 23 6 2 Fireplace flue pull 23 7 IGNITION CHECK 24 8 GAS SUPPLY CONNECTION 24 9 PREPARING APPLIANCE FOR INSTALLATION 25...

Page 6: ...33 14 2 Flame supervision and spillage monitoring system 34 15 FITTING THE HEAT BAFFLE 34 16 FITTING THE FASCIA 35 17 FULL OPERATING CHECKS 36 17 1 Check the control settings 36 17 2 Lighting the burner 36 17 3 Operating the burner 36 18 FIREFRONT CASTING INSTALLATION 36 19 FINAL REVIEW 37 20 SERVICING PARTS REPLACEMENT 38 20 1 Checking the aeration setting of the burner 39 20 2 To remove the fasc...

Page 7: ...1 IMAGE Page 7 Baxi Heating U K Limited 2010 INSTALLER GUIDE Blenheim fascia ...

Page 8: ...mic Fibres RCF which are man made vitreous silicate fibres Excessive exposure to these materials may cause irritation to eyes skin and respiratory tract Consequently it is important to take care when handling these articles to ensure that the release of dust is kept to a minimum To ensure that the release of fibres from these RCF articles is kept to a minimum during installation and servicing we r...

Page 9: ...removing the bottom front cover of the fascia Page 9 Baxi Heating U K Limited 2010 INSTALLER GUIDE Gas Natural G20 Inlet Pressure 20mbar Input Max Gross 3 9kW 13 307 Btu h Input Min Gross 2 0kW 6 824 Btu h Input Max Net 3 51kW 11 976 Btu h Input Min Net 1 80kW 6 142 Btu h Inlet Test Pressure Cold 20 0 1 0mbar 8 0 0 4in w g Gas Connection 8mm pipe Burner Injector Cat 82 280 Pilot Atmosphere Sensing...

Page 10: ... by BSI 0086 The efficiency value may be used in the UK Government s Standard Assessment Procedure SAP for energy rating of dwellings The conversion of net efficiency to gross was achieved by multiplying the net efficiency by the following conversion factor from Table E3 of SAP 2005 rounding down to the nearest whole number 3 3 NOx The Weighted result for this appliance equates to NOx Class II Pag...

Page 11: ...art 1 Installation of flues BS 5440 Part 2 Installation and maintenance of flues and ventilation for gas appliances of rated input not exceeding 70 kW net 1st 2nd and 3rd family gases BS 6461 Part 1 Masonry chimney flues Installation BS 1251 Fireplace components BS 5871 Part 2 Installation Inset LFE gas fires BS 6891 Gas pipework installation In England and Wales the current edition of the Buildin...

Page 12: ...should be fitted for the protection of young children the elderly the infirm and pet animals 4 5 Room considerations 4 5 1 This appliance must not be installed in any room that contains a bath or shower or where steam is regularly present 4 5 2 An extractor fan may only be used in the same room as this appliance or in any area from which ventilation for the appliance is taken if it does not affect...

Page 13: ...cia is used as a template to mark the area for combustible cladding removal and that this area is increased by at least 2mm all round 4 7 5 If the fireplace opening is greater than the acceptable dimensions given in this guide do not use the back of a fire surround or marble to reduce the opening This may cause cracking of the surround back or marble 4 8 The hearth and back panel The appliance mus...

Page 14: ...m 700mm 12 5mm for every 25mm depth over 150mm See Figure 3 4 9 2 The minimum allowable distance from the outside of the appliance fascia to a corner wall having combustible material or any other combustible surface which projects beyond the front of the appliance is shown in figure 4 A 10mm access clearance from a non combustible surface is necessary at the left side Page 14 Baxi Heating U K Limi...

Page 15: ...acturing tolerances Key Description Model Homeflame Blenheim A Height mm 612 B Width mm 505 C Depth into room mm 131 D Minimum mandatory clearance to combustible surfaces projecting beyond the front of appliance mm 100 E Recommended clearance to non combustible surfaces for access purposes mm 50 ...

Page 16: ...pet and the floor is of a type that is likely to be covered in such a way then the distance from the base of the fireplace opening in the wall to the finished floor level should be increased to at least 147mm If the lower part of the fascia the firefront is free standing the recommended reduced hearth depth is 100mm This is necessary to support the firefront See figure 4 for appliance dimensions T...

Page 17: ...onform to those shown in figure 6 The top surface of the metal flue box and the upper 200mm of the sides and rear faces must be covered with a 50mm layer of mineral wool or equivalent insulation See figure 6 Important Note Where the flue box has a base sheet that is single wall i e a single metal sheet the flue box must be mounted on a non combustible hearth The hearth material must be at least 12...

Page 18: ...uch as cracking may be caused by poorly built and restrictive flues e g mortar extrusions too many bends flue heights below three metres restrictive terminations etc The appliance is suitable for installations conforming to older versions of BS1289 as well as the current edition The flue blocks must have a minimum width Depth as you look at the flue block when installed not less than 63mm and a cr...

Page 19: ...le if the conditions stated in section 4 10 3 are met 2 The flue must conform to BS 5440 Part 1 in design and installation The flue measured from the bottom of the fireplace opening to the bottom of the terminal shall be not less than 3m in actual vertical height When calculated in accordance with BS 5440 Part 1 Annex A the minimum equivalent height of the flue shall be 2 0m of 125mm dia flue pipe...

Page 20: ...eramic fuel effect pack Not shown 1 Smoke match tube 1 Fascia frame 1 Trim set 8 Magnets 1 Firefront casting 1 Front cover casting 1 Outlet baffle 3 No 8 x 3 8 screws for securing the outlet baffle Remove all the items carefully to prevent damage Take special care when handling the ceramic components Some items may be contained in the packaging fitments Examine the packaging carefully before disca...

Page 21: ...Page 21 Baxi Heating U K Limited 2010 INSTALLER GUIDE Figure 8 Pack contents Continued on next page ...

Page 22: ...Page 22 Baxi Heating U K Limited 2010 INSTALLER GUIDE Figure 8 Pack contents ...

Page 23: ...e sound with suitable cement If method 2 is chosen make sure that the areas at the back and base are sound enough to take the eyebolts and wood screws If these areas have deteriorated due to prolonged use they should be made sound with suitable cement 6 2 Fireplace flue pull Close all doors and windows in the room in which the appliance is to be installed After confirming with a match that smoke i...

Page 24: ...d to allow a connection from any direction The inlet T connector includes a valve for isolating the gas supply and a pressure test point The supply pipe must be rigid material Flexible pipe must not be used Concealed supply pipe connection If a concealed connection from inside the fireplace is required then before the appliance is fitted into the fireplace it will be necessary to extend the supply...

Page 25: ...afe place away from the work area 3 Unscrew and remove the screw that secures the gas tap bracket This can be found to the bottom left of the control knob See figure 11 4 Each unit is flame tested before it leaves the factory and as a result there may be slight discolouration around the burner ports Detach the burner unit from the convection box by removing two screws See figure 12 Lift the burner...

Page 26: ...justment to be made Generally we recommend the restrictor is set to its fully open position where a precast flue metal flue box or a flue liner is used however certain flues may work sufficiently to warrant its use There may however be circumstances where the restrictor causes the fire to fail the spillage test In such cases the restrictor will have to be set to its fully open position and a spill...

Page 27: ...e supply pipe through the pierced hole in the grommet 3 Mark the fireplace front surround through the four fixing holes in the side flanges of the convection box See figure 15 4 Remove the convection box Drill four holes in the fireplace front surround at the marked positions using a suitably sized masonry drill for the fibre wooden plugs supplied 5 Insert a fibre wooden plug into each hole 6 Plac...

Page 28: ...ugs supplied with this appliance Never use plastic plugs instead of the fibre wooden plugs supplied Screw the eyebolts into the plugs Make sure that the bolts are secure 4 Place the convection box unit close to the fireplace but allow sufficient access into the fireplace opening so that the cables can be threaded through the eyebolts and returned through the convection box If a concealed connectio...

Page 29: ... against the fireplace front surround 8 Drill a hole into the fireplace floor through each of the two holes in the base of the convection box using a suitably sized masonry drill for the fibre wooden plugs supplied See figure 19 9 Insert a fibre wooden plug into each hole Use the fibre wooden plugs supplied with this appliance Never use plastic plugs instead of the fibre wooden plugs supplied Fit ...

Page 30: ...t they are available to allow easy removal and refitting of the appliance during subsequent service calls See figure 20 10 3 Floor sealing Using the floor sealing tape supplied seal the bottom of the convection box to the fireplace and hearth floor See figure 21 DO NOT COVER THE INFORMATION LABEL 10 4 Sealing convection box holes The rear inner sides and front flanges of the convection box have sm...

Page 31: ...he OFF position Repeat this operation until a flame appears at the pilot There may be a delay before the pilot lights due to air being purged from the system When a flame appears at the pilot keep the control knob depressed and hold the pilot ignition position for ten seconds When the control knob is released the pilot flame should remain lit 11 2 2 Operating the burner 1 When the pilot burner is ...

Page 32: ...he isolating valve on the inlet T connector 12 FITTING THE CERAMIC FUEL EFFECT The installer and owner guide for the ceramic fuel effect is supplied with the ceramic fuel effect It is important that the fitting guide for the ceramic fuel effect be placed inside or attached to this guide and handed to the customer following completion of the Final review section 13 FITTING THE WINDOW 1 Locate the w...

Page 33: ... is installed with the flue restrictor See section 9 3 adjust the restrictor to the fully open position To adjust the restrictor locate the central screw at the rear of the convected air outlet See figure 14 Loosen the screw and with the screw driver still in the head of the screw slide the restrictor to the desired position Secure the restrictor by tightening the screw Retest the fire If smoke is...

Page 34: ... position and leave for one minute Turn back to OFF to extinguish the pilot Note the time when the pilot goes out Listen for a snap sound at the gas tap Note the time when the sound is heard This sound is caused by an electromagnetic valve shutting off the gas supply through the tap The valve is located in the body of the tap The valve should operate within 60 seconds of the pilot going out If the...

Page 35: ...the fascia onto the support bar at the top of the fire See figure 27 4 Locate the base of the fascia to the fire so that the magnets hold the base in place 5 The fascia is supplied with a trim set Each trim piece is held in place using two magnets Place two magnets approximately 50mm from the ends of each trim piece The top trim is the shortest trim Fit the side trims to the sides of the fascia fr...

Page 36: ...eleased the pilot flame should remain lit 17 3 Operating the burner 1 When the pilot burner is operating properly gradually turn the control knob anti clockwise to HIGH Depress the knob slightly to get past the PILOT IGN position The main burner should now light Depress the control knob slightly to release from the HIGH position and turn back clockwise to LOW While turning the burner flames should...

Page 37: ... This will also burn off any carbon deposits that may have formed during previous use If using the appliance for long periods it is beneficial to change between settings This will also help to remove any carbon deposits that may form during use 9 Recommend that the appliance should be serviced and the chimney inspected by a competent person at least annually If the appliance is in premises in the ...

Page 38: ...y labelled as RCF waste RCF waste is classed as a stable non reactive hazardous waste and may be disposed at a landfill licensed to accept such waste Protective clothing is not required when handling these articles but we recommend you follow the normal hygiene rules of not smoking eating or drinking in the work area and always wash your hands before eating or drinking This appliance does not cont...

Page 39: ...he shortest trim Fit the side trims to the sides of the fascia frame See figure 30 With the side trims in place fit the top trim to the fascia frame See figure 30 20 3 To remove the fascia 1 Remove the firefront casting and the front cover casting 2 If required remove the fascia trims See section 20 2 3 The base of the fascia is held in place with two magnets Gently pull the base of the fascia for...

Page 40: ...the burner unit 1 Remove the window See section 20 4 2 Remove the loose ceramic fuel effect 3 Support the inlet T connector to avoid straining the pipework and disconnect the appliance from the inlet T connector 4 Unscrew and remove the screw that secures the gas tap bracket This can be found to the bottom left of the control knob See figure 33 5 Detach the burner unit from the convection box by r...

Page 41: ...aceable 20 7 To remove the gas valve See figure 36 1 Remove the burner unit See section 20 5 2 If lying the burner on its back ensure that the work surface is suitably protected This will avoid damage to the work surface Turn the burner unit upside down 3 Detach the pilot pipe from the gas valve 4 Detach the inlet pipe 5 Detach the injector pipe 6 Detach the electrode lead from the rear of the pie...

Page 42: ...e the burner clamping screw See figure 38 3 Unscrew the injector from the burner 4 Refit in the reverse order 20 10 To remove the appliance from the fireplace 1 Remove the burner unit See section 20 5 2 If the fire retention is as method 1 remove the fixing screws If the fire retention is as method 2 See section 10 2 of installation guide slacken the hexagonal adjusters on the cable retainers and ...

Page 43: ...Page 43 Baxi Heating U K Limited 2010 OWNER GUIDE OWNER GUIDE FOR WARRANTY AND SERVICE INFORMATION SEE PAGES 55 TO 59 ...

Page 44: ...ides and top inside the fire 52 CLEANING YOUR FIRE 52 Metal Parts 52 Window cleaning and removal 52 Ceramic fuel effect and rear wall 53 Burner 53 CERAMIC FUEL EFFECT FITTING 54 MAINTENANCE 54 Regular maintenance 54 Replacement ceramics 54 WARRANTY AND SERVICE 55 This gas fire is designed to meet the most stringent quality performance and safety requirements to provide you with many years trouble ...

Page 45: ...IMAGE Page 45 Baxi Heating U K Limited 2010 OWNER GUIDE Blenheim fascia ...

Page 46: ...ailed below For a shelf up to 150mm deep Minimum height 700mm For a shelf deeper than 150mm 700mm 12 5mm for every 25mm depth over 150mm See Figure 1 Do always use a fireguard complying with BS 8423 for the protection of young children the elderly or infirm Do wait three minutes before attempting to relight if the fire is switched off or the flames are extinguished for any reason Your fire is fitt...

Page 47: ... this guide or use any ceramic fuel effect pieces other than those authorised for this fire This could cause incomplete combustion and subsequent safety hazard Don t put paper or other materials onto your fire Don t use the fire with damaged base ceramics Don t place any combustible material rugs carpet plastic tiles etc on the hearth Don t attempt to clean or service the fire until it has been sw...

Page 48: ...to manufacturing tolerances Key Description Model Homeflame Blenheim A Height mm 612 B Width mm 505 C Depth into room mm 131 D Minimum mandatory clearance to combustible surfaces projecting beyond the front of appliance mm 100 E Recommended clearance to non combustible surfaces for access purposes mm 50 ...

Page 49: ...the appliance See figure 3 In addition to the OFF position there is a PILOT IGN Ignition and 2 heat control settings Depress the control knob and turn SLOWLY anticlockwise towards the PILOT IGN position A spark should be generated at the pilot while turning The spark should ignite the pilot The pilot flame can be seen through a small gap in the lower front of the fuel effect bed See figure 4 Keep ...

Page 50: ...ious operations If operating the appliance for long periods it is beneficial to change between settings This will help to remove any carbon deposits that may form during operation Turning the fire back to pilot setting Depress the control knob and turn clockwise until the PILOT IGN setting is reached Turning the appliance off Make sure that the control knob is in the PILOT IGN position Depress the...

Page 51: ...ten in colour with use and the areas where flames touch may develop brown edges This is normal and is no cause for concern Does your fire have any signs of the following 1 The fuel effect has areas that are black in colour Much darker than the surrounding areas 2 The fuel effect has areas that are black in colour and the flames are unusually long and dark yellow orange 3 Black dust black particles...

Page 52: ... that are close to the fuel effect will discolour or darken This is normal and no need for concern This discolouration will not clean away Clean the metal parts with a slightly damp lint free non abrasive cloth and then dry Do not use abrasive cleaners as these will scratch the fire surface Window cleaning and removal To clean the front of the window The front of the window can be cleaned using a ...

Page 53: ... coatings of soot will usually be burnt off during the normal operation of the fire Should any soot accumulation become excessive the fuel effect pieces and rear wall should be removed from the fire for cleaning Cleaning should be carried out in a well ventilated area or in the open air by gently brushing with the pieces held away from your face so that you avoid inhaling the dust Remove the windo...

Page 54: ...tion It is possible that deposits of mortar or soot could fall and accumulate causing the flue to be blocked or restricted and so preventing proper clearance of dangerous exhaust fumes In the United Kingdom it is the law that a landlord must have any gas appliance flue and pipework which is situated in a tenant s premises checked for safety at least every twelve months by a competent person In the...

Page 55: ... promise to you If you experience a fault with your new fire we aim to provide a safe and high quality repair service supported by our dedicated national network of highly skilled engineers If your installer can t resolve the problem for you we will do everything we can to get an engineer out to you as quickly as possible Nothing in this warranty will affect your statutory rights What you need to ...

Page 56: ...t of the complete unit providing the failure is related to a manufacturing fault that cannot be repaired or is uneconomic to repair What this warranty does not cover Repairs to fires which haven t been installed and commissioned properly and as set out in the installation instructions Faults caused by inadequate supply of gas or electricity where applicable Reimbursement of any third party repair ...

Page 57: ...Page 57 Baxi Heating U K Limited 2010 OWNER GUIDE ...

Page 58: ...DE Figure 7 To be completed by the installer Installer Details Block Capitals Installer Name Gas Safe Register or Corgi Registration Number Company Name Company Address Company Telephone number Company Fax number Where to find the information label ...

Page 59: ...ease tick Baxi Valor Wonderfire Other Date of Installation Model 9 6 4 Serial number Can be found on information label See figure 7 Fascia name Block Capitals A LABEL CONTAINING THE SERIAL NUMBER MAY HAVE BEEN PLACED INSIDE THIS BOX SERIAL NUMBER LABEL TO BE AFFIXED HERE ...

Page 60: ... Baxi Heating U K Limited 2010 ...

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